What are the responsibilities and job description for the FRAUD INVESTIGATOR position at STAR Financial Bank?
STAR Financial Bank is an Indiana-based community bank known for its culture of delivering quality service, personalized banking solutions, and innovative use of technology for more than 80 years. We are proud to be a community bank in every aspect of the word. Beyond monetary giving and employee volunteerism, STAR is dedicated to partnering with the people and organizations that improve our communities. At every one of our locations, employees demonstrate their commitment to STAR and our customers by honoring our core values of Honesty & Integrity, Accountability, Respect for All, Do What’s Right, Commitment to Lifelong Learning, Community Leadership, Being Progressive, Celebrating Success and Remaining Independent.
STAR Financial Bank proudly celebrates diversity and remains conscious of the realization that diversity is not solely represented by physical characteristics. STAR is an equal opportunity employer (EEO) with a commitment to inclusivity for all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, pregnancy, age, disability, genetic information, marital status, or status as a covered veteran in accordance with applicable federal, state, and local laws. STAR complies with applicable STAR and local laws governing non-discrimination in employment in every location in which we have facilities.
The Fraud Investigator position is included in a workplace model that allows for a combination of in-person and remote work.
As a Fraud Investigator, The Essential Responsibilities Include
STAR Financial Bank proudly celebrates diversity and remains conscious of the realization that diversity is not solely represented by physical characteristics. STAR is an equal opportunity employer (EEO) with a commitment to inclusivity for all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, pregnancy, age, disability, genetic information, marital status, or status as a covered veteran in accordance with applicable federal, state, and local laws. STAR complies with applicable STAR and local laws governing non-discrimination in employment in every location in which we have facilities.
The Fraud Investigator position is included in a workplace model that allows for a combination of in-person and remote work.
As a Fraud Investigator, The Essential Responsibilities Include
- Conducting thorough investigations of suspected fraud involving deposit accounts, electronic transactions, and other banking products.
- Collaborating with team members, internal departments and external partners to gather evidence, document findings, and support mitigation or recovery efforts.
- Ensuring daily fraud monitoring and case management workflows are completed accurately and within established deadlines.
- Providing support to various lines of business and external customers through account research, fraud-related inquiries, and resolution strategies.
- Promoting fraud awareness and prevention strategies across the organization.
- Creating, participating and leading educational efforts related to fraud and scams.
- Contributing to cost reduction and loss prevention efforts by identifying fraud trends, mitigating risk exposure, and recommending process improvements.
- Enhancing account security through proactive monitoring, investigative diligence, and collaboration with cybersecurity, I.T., compliance and payment teams.
- Assisting in the implementation and optimization of fraud detection software and tools.
- Flexible Dependent Care Account
- Health Savings Account (with employer contributions)
- Prescription Drug Plan
- Employee Wellness Initiatives (physical/mental/financial)
- Health Management Reimbursement Program
- Short Term/Long Term Disability
- Life Insurance
- Tuition Reimbursement
- Competitive Pay and Bonus Program
- 401k (with employer match)
- Generous Paid Time off including 10 1/2 holidays.
- Eligibility of benefits are determined by employment status classification and may be discussed during the interview process.