Rental Coordinator

Position Summary

As a Rental Coordinator, you will play a key role in delivering an outstanding customer experience while ensuring our rental operations run efficiently. This position combines customer service, equipment coordination, team leadership, and problem-solving. We're looking for someone who enjoys working with people, thrives in a fast-paced environment, and takes pride in keeping operations organized and running smoothly.

Key Responsibilities

· Provide exceptional customer service by answering rental inquiries in person and over the phone. Help customers identify the right equipment for their needs and confidently recommend rental solutions.

· Coordinate the day-to-day operations of the rental department, including scheduling equipment deliveries, pickups, repairs, and maintaining accurate records and computer documentation.

· Monitor equipment availability and condition. Schedule preventive maintenance, coordinate repairs with the service department, perform minor in-house repairs when appropriate, and ensure equipment is clean, safe, and ready for rental.

· Assist with or coordinate daily equipment deliveries and pickups to ensure customers receive equipment on time.

· Check equipment in and out, review operating and safety instructions with customers, and professionally address any damage or maintenance concerns.

· Perform minor equipment repairs and assist with deliveries as needed.

· Continuously expand your knowledge of our equipment, industry best practices, and customer applications to better serve our customers.

· Work closely with the sales team to prepare new equipment, support demonstrations, and ensure a seamless customer experience.

· Maintain a clean, organized, and professional rental office, shop, and yard.

What We're Looking For

The ideal candidate is someone who:

· Takes initiative and works independently while contributing to a team environment.

· Has excellent customer service and communication skills, both in person and over the phone.

· Is organized, dependable, and able to manage multiple priorities.

· Has experience with construction equipment or a strong understanding of equipment operation and capabilities.

· Can lead by example, motivate others, and work effectively with coworkers across departments.

· Is comfortable using computers and business software to manage schedules, records, and customer information.

· Presents a professional appearance and represents the company in a positive manner.

· Is willing to assist wherever needed, including equipment deliveries and minor repairs

Pay: $40,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Free parking
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Work Location: In person

Salary : $40,000 - $70,000