Track and Trace Specialist

Star Distribution Systems is a 3rd Party Logistics operation that warehouses products for large companies. We are seeking a Track and Trace specialist to join our team. The Track and Trace Specialist is responsible for the real-time monitoring and reporting of shipments from origin to destination. This role ensures timely and cost-effective delivery of products, maintains communication among suppliers and customers, and resolves any logistics-related issues. No experience required.

Responsibilities:

· Proactively track the status of all shipments in transit using tracking software.

· Accurately update and maintain shipment and load information in the transportation management system (TMS) with a high degree of precision.

· Collect and process necessary documentation.

· Communicate updates, issues or delays with relevant parties.

· Identify and resolve potential issues and delays, such as missed pickups, traffic issues, or weather impacts, and escalate problems as necessary.

· Stay up to date on customer requirements and internal standard operating procedures (SOPs) and adapt to changes easily.

Qualifications:

• Experience in a fast-paced work environment. Logistics experience is a plus but is not required. Training will be provided.
• Excellent attention to detail and ability to work with a high degree of accuracy.
• Exceptional communication and interpersonal skills, with the ability to remain patient and calm under pressure.
• Proficiency or ability to learn with logistics software, tracking systems (TMS)
• Strong problem-solving and multitasking abilities.
• Ability to work independently and as part of a team.
• Ability to work collaboratively with warehouse staff and external partners.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook).

Pay: $40,000-$50,000 per year Bonus opportunity

Phone rotation bonus (approximately every third weekend), covering the after-hours phone from home and resolving problems on call. Friday 9:00 PM–Saturday 6:00 AM is paid at a $150 flat rate; Saturday 12:00 PM–Sunday 5:00 PM is paid at a $450 flat rate.

Schedule: There are currently two shifts available Monday-Friday (6am – 3pm) or (12pm -9pm) with rotating Saturdays.

Saturday work is from 7am - 12pm. If work is completed before noon, employees are still paid for the full 5 hours scheduled.

Job Type: Full-time

Pay: $40,000.00 - $50,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• On-the-job training
• Paid time off
• Paid training
• Referral program
• Retirement plan
• Vision insurance

Experience:

• Logistics: 1 year (Preferred)
• Customer Service: 1 year (Preferred)

Work Location: In person

Salary : $40,000 - $50,000