Revenue Cycle Insurance Coordinator

Star Dental Partners (SDP) is currently seeking an experienced Revenue Cycle Insurance Coordinator to join our high-growth and fast-paced Dental Service Organization (DSO). This position will interact with insurance companies to follow-up on open claims, post insurance payments, process patient and insurance refunds.

SDP is a DSO that assists dental practices with non-clinical challenges and provides industry proven business support services. Our affiliated dentists live a higher quality lifestyle with more time focused on patients and less on administrative burden.

Our mission is to improve the lives of our dentists, staff, and patients by providing leading non-clinical business support services in a collaborative environment. As part of our commitment, we help our affiliated dentists to collectively achieve attractive business economies of scale resulting in improved efficiency and profitability while lowering operational risks.

The revenue cycle insurance coordinator is a full time hourly position with the following benefits offered:

• Paid Time Off (PTO) as well as Company Holidays, Bereavement, and Jury Duty
• Paid $25k Basic Employee Life & AD&D insurance
• Paid Employee Assistance Program (EAP) for all employees and their household
• Medical, Dental, and Vision Insurance (BCBS)
• Voluntary Short-Term Disability
• Voluntary Life & AD&D Insurance
• Medical & Dependent Care Flexible Spending Accounts (FSA)
• Accidental Injury, Critical Illness, and Hospital Indemnity plans with wellness incentives
• Pet Insurance
• 401k (Pre-Tax & Roth employee participation)
  
  

Payment Posting & Accounts Receivable

• Enter payments and adjustments at the Provider level with a high degree of accuracy.
• Collect and review all required patient insurance information to complete the billing, collections, appeal, and/or cash processes.
• Assist in performing day end and month end processing.
  
  

Claims Appeals & Denials

• Process dental insurance EOBs, appeals, denials, and following up with denial resolutions appropriately.
• Research and resolve any electronic claim rejections.
• Process any necessary insurance or patient correspondence.
• Independently analyze, report, and communicate any reimbursement trends or delays, such as billing denials, claim denials, pricing errors, payments, etc.
• Perform other duties as required to support the Revenue Cycle department.
  
  

Knowledge, Skills & Abilities

• Demonstrate sense of urgency and works well under pressure
• Self-motivated and goal-oriented, with the initiative to work independently
• Excellent team player and ability to collaborate
• Highly detail-oriented and accurate
• Strong ability to prioritize, multi-task, and meet deadlines
• Excellent written and verbal communication skills
• Represent the company with a high level of professionalism
• Ability to efficiently handle a variety of confidential information
• Solid integrity, responsibility, and accountability
  
  

Required Qualifications

• High School diploma or GED equivalent required
• 1 year experience as a revenue cycle insurance coordinator within the dental industry preferred
• 2 years of collections, accounts receivable, and/or related experience within healthcare required
• Experience in Practice Management Software (PMS) required
  
  

Work Conditions

• Required to commute to the Plano, TX office four days weekly, Monday - Thursday. Fridays are virtual.
• Ability to maintain a full-time employment schedule of approximately 40 hours per week; extended hours may be requested or required.
• Prolonged sitting and standing as needed.
• Ability to lift up to 10 lbs.