E-Commerce Warehouse Manager

About PFX™

We engineer leading fluid solutions that keep the world moving and we’re building a better future while we do it. As a vertically integrated global powerhouse, we operate 17 manufacturing facilities and 4 R&D centers across the world, delivering performance from lab to road in over 40 countries.

PFX Group™ brings together a family of trusted companies including Recochem, Prestone, Adam’s Polishes, Star brite, B&B Blending, Kost USA,, Ultra Clear, POR and Auto-Chem, each with deep expertise, regional insight, and a shared commitment to engineering excellence.

From automotive and heavy-duty thermal management systems to household and industrial solutions, our products are built for performance, reliability, and a commitment to sustainability. Join us and be part of a team that’s redefining what’s possible in fluid technology.

Position Overview:

We are seeking an experienced E-Commerce Warehouse Manager to lead and oversee all e-commerce distribution and fulfillment operations. This role is responsible for managing the end-to-end process of direct-to-consumer (DTC) order fulfillment, including picking, packing, shipping, returns processing, and inventory management for our online sales channels. The E-Commerce Warehouse Manager ensures fast, accurate, and cost-effective fulfillment while driving continuous improvement across e-commerce warehouse operations.

Key Responsibilities:

• Manage and direct all daily e-commerce warehouse operations, including DTC order fulfillment, picking, packing, shipping, and returns processing
• Develop and execute strategies to optimize e-commerce fulfillment speed, accuracy, and cost-efficiency
• Oversee and manage the Direct-to-Consumer (DTC) shipping team, ensuring timely and accurate order fulfillment across all online sales channels
• Analyze and optimize e-commerce shipping workflows to improve efficiency, reduce errors, and increase throughput
• Supervise kitting operations, including scheduling, staffing, and quality control for subscription boxes, promotional bundles, and special e-commerce packaging
• Track and report on kitting performance metrics, including output, labor efficiency, and cost per kit
• Plan and manage kitting work orders and schedules to ensure alignment with customer demand, promotional calendars, and on-time fulfillment
• Monitor and manage e-commerce order volume forecasting to align staffing and resources with demand fluctuations, seasonal peaks, and promotional events
• Ensure inventory accuracy for e-commerce SKUs through cycle counts, audits, and real-time inventory tracking
• Coordinate with E-Commerce, Marketing, and Customer Service teams to align fulfillment operations with online sales strategies, promotions, and product launches
• Manage relationships with parcel carriers and last-mile delivery providers to negotiate rates and ensure service level agreements are met
• Implement and maintain quality control processes to minimize order errors, damages, and customer complaints
• Identify opportunities for process improvements, automation, and technology adoption to enhance e-commerce fulfillment operations
• Implement and enforce safety standards and operational procedures within the e-commerce fulfillment area
• Manage returns processing workflows to ensure efficient inspection, restocking, and disposition of returned merchandise

Supervisory Responsibilities:

• Recruit, interview, and select qualified e-commerce fulfillment staff based on skills, knowledge, and job requirements
• Lead, mentor, and develop team leads and warehouse associates within the e-commerce fulfillment operation
• Manage performance through regular evaluations, goal-setting, coaching, and ongoing training
• Direct daily task assignments and provide guidance and support as needed
• Partner with HR on disciplinary actions, employee relations, and workforce planning
• Manage work schedules and staffing levels to accommodate e-commerce order volume fluctuations and peak seasons
• Approve PTO requests, timesheets, and ensure accurate labor tracking

Qualifications:

• 3 years of warehouse or distribution experience with a focus on e-commerce fulfillment or DTC operations (required)
• Previous management or supervisory experience leading fulfillment teams (required)
• Strong understanding of e-commerce order management, pick/pack/ship processes, and returns logistics
• Experience with small parcel shipping (UPS, FedEx, USPS) and rate optimization
• Experience with kitting, subscription fulfillment, or promotional packaging operations
• Familiarity with warehouse management systems and e-commerce platforms (SAP preferred; Shopify, WMS, or OMS experience a plus)
• Strong organizational, analytical, problem-solving, and communication skills
• Knowledge of safety regulations and warehouse best practices
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook)
• Ability to lift up to 50 lbs. and work in a warehouse environment
• Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or related field (preferred); equivalent combination of education and experience considered

Schedule:

• Full-time, approximately 40 hours/week (additional hours may be required during peak periods and promotional events)
• On-site at the Montgomery, Alabama facility

What We Offer:

• Competitive compensation
• Career growth opportunities – we prioritize internal promotions
• Generous 401k match
• Comprehensive health benefits, including medical, vision and dental coverage and Telemedicine
• Paid vacation and holidays
• Tuition assistance program – support for continued education and professional development

Please note: A pre-employment background check, including a criminal record check and drug testing, is required.

PFX is proud to be an equal opportunity employer and is committed to fostering a diverse and inclusive workplace.