What are the responsibilities and job description for the Customer Service Representative position at Star body works?
Star Body Works – Grants Pass
Star Body Works Grants Pass is currently seeking a Customer Service Representative to join our team. This position is ideal for someone who thrives in a fast-paced environment and enjoys helping people.
Our front office plays a key role in the customer experience, and we’re looking for someone who is positive, organized, and committed to providing exceptional customer care.
Position Highlights:
- Fast-paced work environment
- Constant customer interaction (in person and by phone)
- Team-oriented workplace
- Opportunity to learn and grow within the collision repair industry
The Ideal Candidate Will:
- Have a strong sense of customer care
- Be a strong empath who understands that many of our customers are going through a stressful situation after an accident
- Be able to connect and communicate well with customers from a wide variety of backgrounds
- Work well in a team setting
- Be able to problem solve while maintaining a positive attitude
- Be committed to putting customers first
Some Job Duties Include (but are not limited to):
- Answering phones and assisting customers or transferring calls when appropriate
- Making outbound calls to customers with updates on their vehicle repairs
- Making outbound calls to insurance companies regarding various aspects of repairs
- Checking in customers for estimate appointments or repair drop-offs
- Checking in vehicles during scheduled repair appointments
- Collecting payments from customers
- Checking and processing incoming mail
- Posting received payments into our management system
- Supporting the front office with day-to-day administrative tasks as needed
No prior collision repair industry experience is required.
Training will be provided on the job.
How to Apply:
Applications are being accepted through March 20th.
Please send resumes to:
* tyler@starbodyworks.com
Or drop off in person at:
* Star Body Works
715 Union Ave
Grants Pass, OR 97527
(Please ask for Tyler when dropping off your resume.)
Interviews will be scheduled for the week of March 23rd – March 27th.
Pay: $17.00 - $21.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $17 - $21