RBT Office Manager

Job Description Summary

The Senior RBT Office Manager is a split role who is responsible for the coordination of all ABA client and R/BT schedules in accordance with agency policies, managing center admin needs as well provide clinical skills instruction and behavior reduction protocols based upon the principles of Applied Behavior Analysis. Clients include children with Autism and related developmental disabilities at the center. They will collect data on programs and assist with parent training under the supervision of a Board-Certified Behavior Analyst as well as support training new R/BTs at the center. They will work with the Clinical Director and BCBAs as the front desk and first contact for all existing and inquiring families.

CPR training and QBS Safety Care is required.

Position Qualifications

· Bachelor’s degree in psychology, Education, Applied Behavior or related field.

· An ideal candidate will have 2 years of previous ABA experience and/or previous work in a healthcare setting.

· Strong organization and communication skills are required.

· Registered Behavior technician certification required.

· Competency of Microsoft Office 365 (Outlook, Excel, and Teams specifically).

Essential Job Functions/Responsibilities

· Carries a reduced caseload as a Registered Behavior Technician (RBT) supervised by BCBAs.

· Serves as a support and lead trainer for other R/BTs in the center.

· Supports BCBAs and Clinical Director with session note audits.

· Communicates effectively (orally and in writing) with administrators, parents and community members.

· Performs 1:1 direct ABA services while following the RBT Ethical Code of Conduct.

· Effectively communicate with parents and caregivers regarding client progress as instructed by the Board-Certified Behavior Analyst.

· Receives and processes staffing information from Intake Coordinator, Clinical Director, BCBAs, and client families accordingly.

· Makes calls to appropriate staff and assigns and reviews work schedules.

· Keeps BCBAs apprised of any changes regarding employee or client schedules.

· Provides excellence in customer service for external clients and families and internal employees.

· Inputs schedules and changes into the client’s electronic medical record.

· Keeps accurate records, reschedules all cancellations where applicable, manages staff callouts.

· Runs daily reporting on client and staff cancellations.

· Responds to client/family’s questions and complaints regarding ABA services and refers to supervisor as appropriate.

· Maintains required records in effective and logical order for all activities.

· Moves new staff through brief orientation, troubleshoots any questions from candidates. 

· Provide emergency subbing for clients whose BT has called out or must leave.

· Will perform other duties as assigned.

Salary : $33 - $36