Rooms Controller

Company DescriptionStanly Ranch, Auberge Collection is the resort of new Napa, bringing a bold, dynamic energy and creating an unrivaled destination and community itself.  Set on over 700 acres of rolling vineyards and farmland in the southern section of Napa Valley’s wine-growing region with access to both Napa and Sonoma, the resort includes 135 airy cottage guestrooms and suites, featuring outdoor terraces with fire pits and views of the Mayacamas Mountains.  Stanly Ranch offers a rare ownership opportunity consisting of a limited collection” of three- to six-bedroom Vineyard Homes and furnished two-bedroom Villas.  The resort features Halehouse, an Auberge spa offering targeted and intentional treatments that help you reach your full potential, three unique dining venues including Bear, which pays homage to local farmers and makers, and a behind-the-scenes look at wine country with a unique range of thrilling adventures and immersive experiences.  Embracing its 100-year Napa Valley history, Stanly Ranch, Auberge Collection has undergone an evolution from a working ranch to a deeply-rooted luxury destination capturing the casual honest luxury of culture and cultivation.Job DescriptionJoin our team as Rooms Controller and become part of the Stanly Ranch Family. We are looking for someone who can put the pieces of the puzzle together while maintaining a strong eye for detail and being able to anticipate challenges.  Duties will entail many facets of auditing reservations for the resort including ensuring accuracy of room assignments, billing needs, and other tasks.  You’ll work closely with the resort’s Reservations, Operations, and Sales Teams.Key Responsibilities: Please note that this is not an exhaustive list of everything that needs to be done. Within the Auberge family, our people always find new ways to look after the business, their guests, and their teammates. Within this, the key responsibilities for this position are:Checking Reservations Created YesterdayRooms plotted, moving other reservations around if required in order to plot roomRate info verified, proper initial deposit taken (half or full based on cxl policy window)Any qualifying notes to put on the reservations (cxl. policy info, rate package info, etc.)If 3rd party booking, create the proper billing patterns and add any qualifying notes.Verifying correct room assignment and notes on file regarding any rate info packageWhen time permits, follow similar process for any reservations created todayCancellation Report RunningUtilize reports via Opera to check all cancellations made the day or days prior to running the reportsEnsure deposits are refunded where possible, applying cancel fees where applicableEnsure that the resorts are run regularly in order to help make End of Quarter/End of Year Deposits Ledger cleaning smootherRoom Plan Management and OptimizationChecking for any offset room issues or find possible room blocking issuesUpgrading where applicable to create multi-night booking windows where there weren’t any at all or for specific room categoriesMaintain keen observation of all sold out opportunities and find appropriate solutions for those scenarios in accordance with Stanly Ranch standardsMonthly/Yearly TasksDeposit Ledger ManagementAssist in maintaining logs of out of order roomsAudit the resort’s deposit ledger reportsAmend all necessary accounts with deposits from canceled reservations that need to be refunded, forfeited, or moved forward to future reservations, active or PM HoldsAt year end, ensure everything applicable is moved forward to the next year where needed, and refunded or forfeited if neededWork with event managers and reservations to block off special interest guests,   Ongoing TasksLook for upcoming reservations that are inclined to upgrade their stay or find possible options to create upsell revenue opportunitiesDaily Room Plotting, working with Front Desk and Housekeeping as rooms become available  Communicate  with guests regarding arrivals, in room requests, etc., via chat base systems that are  in placeRoom assignment with amenity requests, relaying with coinciding FB team or other that delivers themDouble checking future room plotting for upcoming guests and stays in the week or 2 weeks outVerify and adjust billing for guests, Departures, Open Folios, and questions in regards to ratesAssist with check-ins and check outs at the Front DeskThe starting range for this position is $28.00. This is the pay rate for this position that Stanly Ranch reasonably expects to pay. Decisions regarding individual salaries will be based on a number of factors, such as experience and education.QualificationsRequired QualificationsPrevious experience in hotel or hospitality operations, particularly in group reservations or rooms coordination preferred.Strong communication and interpersonal skills and excellent organizational and multitasking abilities.Preferred QualificationsUnderstanding of hotel operating systems such as Opera and AliceOne year experience in hotel operationsStrong attention to detailBilingualAdditional InformationAuberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs.  While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service.  With 30 one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. For more information: auberge.comConnect with Auberge Collection on Instagram, TikTok, Facebook, and LinkedIn @Auberge and #AlwaysAubergeSRGA Resort LP is an Equal Opportunity Employer, M/F/D/V. SRGA Resort LP provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, SRGA Resort LP complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Salary : $28