Tour Guide - Estes Park

Listed on the National Register of Historic Places and a member of Historic Hotels of America, the iconic 110-year-old Stanley Hotel is famous for its iconic architecture and spectacular setting overlooking Rocky Mountain National Park. The Stanley Hotel is famous for its old-world charm. Multiple renovations have restored this 140-room hotel to its original grandeur while offering over 14,000 square feet of sophisticated meeting and event space equipped with modern amenities. Only an hour away from Denver, it is the ideal destination for your Colorado getaway.

Tour Guide - Stanley Hotel, Estes Park

The Stanley Hotel located in beautiful Estes Park, CO is seeking Tour Guides. As a Tour Guide, you’ll be responsible for providing information and/or answering guest questions about The Stanley Hotel and guiding groups through the grounds & buildings of The Stanley Hotel. Our Tour Guides will provide the highest level of guest service in an efficient, courteous, and professional manner.

Responsibilities:

• Maintaining an up to date working knowledge and historical knowledge of The Stanley Hotel

• Learning and presenting the script for all tours

• Opening and closing tour areas

• Greeting guests in a warm and friendly manner, acknowledging them upon arrival

• Fulfilling tour ticket agent duties when not leading tours

• Answering questions about The Stanley Hotel, tours, and guided tours

• Interacting with associates in a professional manner, assisting other departments with necessary information

• Listening and responding to guest inquiries using a positive, clear speaking voice

• Maintaining an up to date working knowledge of all property amenities as well as any special events

Job Requirements:

The ideal Tour Guide will have previous experience as a tour guide or attractions host or hostess and have a passion for The Stanley Hotel and its history.

The minimum qualifications for this position are:

• High school degree or equivalent

• Basic computer skills

• Ability to learn and retain The Stanley Hotel’s historical and technical information

• Ability to perform job functions with attention to detail, speed and accuracy

• Ability to move throughout the property (standing, walking) for extended periods of time

• Must have the ability to communicate clearly and directly with guests using a positive, clear speaking voice

• Ability to read, comprehend and write simple instructions and/or short correspondence and memos

• Must have the ability to work a varied schedule that may include evenings, nights, and weekends

Job Type: Full-time

Pay: $16.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Application Question(s):

• Will you be able to reliably commute to Estes Park, CO 80517 for this job?

Work Location: One location