What are the responsibilities and job description for the Assistant General Manager position at STANLEY GB OPS LLC?
Benefits:
Primary duties and responsibilities
Operational management
- Growth Opportunity
- Free uniforms
- Paid time off
Primary duties and responsibilities
Operational management
- Daily oversight: Supervise and manage the day-to-day operations of all hotel departments, which can include the front desk, housekeeping, sales, maintenance, and food and beverage services.
- Guest relations: Handle guest complaints and inquiries, and ensure that a high standard of customer service is maintained to ensure guest satisfaction.
- Quality control: Inspect all areas of the hotel for cleanliness and maintenance, ensuring that brand standards are consistently met.
- Compliance and safety: Enforce company policies and procedures, along with federal, state, and local laws, including safety and emergency protocols.
- Hiring and training: Participate in the recruiting, interviewing, hiring, and onboarding of new employees.
- Performance management: Conduct performance evaluations, provide coaching and counseling, and address any performance-related issues with staff.
- Scheduling: Create and manage work schedules for hotel staff to ensure appropriate coverage at all times.
- Team building: Foster a positive and motivated work environment by promoting teamwork and effective communication.
- Budgeting: Assist the General Manager with budget preparation and management, and monitor expenses to ensure profitability.
- Sales and revenue management: Help develop and execute sales and marketing strategies, analyze revenue opportunities, and participate in weekly revenue meetings.
- Reporting: Compile and review daily, weekly, and monthly reports on sales, operational activities, and financial performance.
- Administrative support: Assist with payroll, accounts payable, and other administrative and human resources tasks.
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