Nexthink Architect

Must Have Technical/Functional Skills

 

• Proven experience in administering and implementation of Nexthink 

• Strong understanding of Endpoint management, and performance monitoring.

• Hands-on experience with scripting and automation (e.g., PowerShell, Python).

• Must have hands on experience in improvement of Dex/user experience score

• Must have done problem hunting with the help of Nexthink platform

• Have performed Value Realization of the use cases for automation

• Strong understanding of NQL(Nexthink specific)

• Have done integrations with ITSM and Chatbots

• Strong troubleshooting skills and ability to resolve complex system issues.

• Excellent communication skills to work with technical and non-technical teams.

• Familiarity with ITIL and IT service management best practices.

• Experience with Endpoint management tools (Intune, SCCM/MECM)

• Excellent analytical, communication, and stakeholder management skills

 

Roles & Responsibilities

•  Manage and optimize the Nexthink platform, ensuring its proper functionality and helping to improve the end-user experience. Responsible for the installation, configuration, administration, and troubleshooting of Nexthink, as well as supporting the broader IT teams with insights gained from the platform’s analytics 

• Administer and configure the Nexthink platform to meet organizational needs.

• Perform routine system checks, troubleshooting, and maintenance to ensure optimal performance.

• Manage system integrations with other enterprise tools (e.g., ServiceNow, Active Directory, etc.).

• Maintain and manage the collection and retention of endpoint data across the organization.

• Develop and maintain dashboards, reports, and alerts to provide actionable insights into user experience and IT performance.

• Monitor endpoint performance metrics and take corrective actions when necessary.

• Provide recommendations to improve IT efficiency and end-user experience based on Nexthink analytics.

• Act as a point of contact for internal teams requiring support for Nexthink-related issues.

• Provide troubleshooting and resolution for data discrepancies or platform-related issues.

• Collaborate with support and operations teams to ensure smooth Nexthink service delivery.

• Fine-tune and optimize the Nexthink platform settings to improve performance and reduce overhead.

• Continuously analyze data patterns to enhance the overall user experience.

• Assist in Nexthink upgrades and ensure system compatibility with other enterprise applications.

• Work closely with cross-functional teams (e.g., IT support, security, and operations) to ensure that Nexthink aligns with company goals.

• Conduct training sessions for teams using the platform to ensure proper usage and understanding.

• Translate technical insights into business relevant outcomes and ROI. 

• Establish governance, access controls, and best practices. 

• Act as trusted advisor to IT leadership and stakeholders. 

• Support enterprise initiatives such as digital workplace modernization, and hybrid work optimization.

• Improved digital experience scores and endpoint stability 

• Reduced incidents through proactive insights and automation 

• Faster issue resolution and improved IT operational efficiency 

• Clear, measurable DEX value communicated to leadership•