Digital Workplace Architect

Job Description
Digital Workplace Architect

We are looking for a hands-on Digital Workplace Architect to own and resolve critical-priority incidents and service requests related to Windows endpoint environments. The ideal candidate brings deep technical expertise across OS engineering, application packaging, and modern device management platforms, and thrives in fast-paced, SLA-driven managed services or enterprise IT environments.

Key Responsibilities
• Serve as the L3 escalation point for critical and major incidents related to Windows OS (10/11), endpoint stability, and user-impacting outages
• Diagnose and resolve complex issues across SCCM (Microsoft Endpoint Configuration Manager) and Microsoft Intune / Endpoint Manager
• Package, test, and deploy applications using tools such as MSIX, MSI, App-V, and PowerShell scripting; manage the full application lifecycle from intake to retirement
• Manage and troubleshoot Microsoft 365 / Office Suite issues including Outlook, Teams, SharePoint client, OneDrive sync, and licensing
• Develop and maintain OSD (OS Deployment) task sequences, baseline images, and driver management in SCCM
• Configure and manage Autopilot enrollment, Compliance Policies, Configuration Profiles, and Conditional Access in Intune
• Collaborate with the security team on endpoint hardening, patch compliance, and vulnerability remediation
• Participate in Problem Management — conduct RCA for recurring critical tickets and implement permanent fixes
• Document solutions, runbooks, and standard operating procedures (SOPs) for the EUC knowledge base
• Support Windows patch cycle management (monthly Patch Tuesday) including testing, staging, and production rollout

Required Skills & Experience
• 5 years of experience in End User Computing / Desktop Engineering roles
• Deep expertise in Windows 10/11 OS — registry, Group Policy, event log analysis, performance troubleshooting
• Hands-on experience with SCCM / MECM — collections, deployments, OSD, software updates, reporting
• Proficient in Microsoft Intune — MDM/MAM policies, Autopilot, Endpoint Analytics, co-management scenarios
• Strong application packaging skills — MSI, MSIX, App-V, Wise or AdminStudio a plus
• Scripting proficiency in PowerShell (mandatory); batch scripting a plus
• Working knowledge of Microsoft 365 Apps administration and troubleshooting
• Familiarity with ITSM platforms — ServiceNow, Remedy, or equivalent — for ticket handling and SLA adherence
• Understanding of Active Directory, Azure AD / Entra ID, and hybrid join scenarios