What are the responsibilities and job description for the Desktop Support Specialist position at Stanley David and Associates?
Job Summary:
We are seeking a skilled and customer-focused Desktop Support Specialist to join our IT team. The Desktop Support Specialist will be responsible for providing technical assistance and support to end-users for hardware, software, and network-related issues. This role ensures the smooth operation of desktop environments, contributing to overall user satisfaction and system reliability.
Key Responsibilities:
- Provide first and second-level technical support to users via phone, email, remote access, or in person.
- Install, configure, and troubleshoot desktop computers, laptops, printers, mobile devices, and other peripherals.
- Support operating systems (Windows, macOS, Linux) and common applications (Microsoft Office, VPNs, email clients).
- Diagnose hardware and software problems, and escalate more complex issues to appropriate teams as necessary.
- Set up new user accounts and manage access rights in Active Directory or other directory services.
- Maintain and update IT documentation, including user guides, asset inventories, and ticket logs.
- Ensure timely resolution of service requests and incidents within defined service level agreements (SLAs).
