Audio/Video Platform Engineer

We are seeking an Audio/Video Platform Engineer to design, implement, and continuously improve our enterprise collaboration ecosystem.

This role focuses on engineering, automation, and platform enablement rather than day-to-day operations.

Youll be responsible for building and securing a new A/V platform environmentpotentially a SaaS, hybrid, or on-premise proxy-based solutionand ensuring its seamless integration into a large enterprise ecosystem.

The ideal candidate has strong technical depth in Windows, Azure, and Microsoft 365, with an ability to partner effectively across InfoSec, Networking, and Infrastructure teams.

- 5 years of experience in enterprise-scale platform engineering, systems administration, or collaboration services.

- Proven experience deploying and supporting Microsoft Teams and associated A/V collaboration infrastructure.

- Deep understanding of Windows OS architecture, performance tuning, and enterprise management.

- Proficiency in PowerShell and Python for automation and system integration.

- Strong working knowledge of Azure Active Directory, Intune, and Conditional Access.

- Experience with networking fundamentals, including firewalls, DNS, proxies, QoS, and certificate management.

- Familiarity with information security frameworks (e.g., ISO 27001, NIST) and how they apply to system and application hardening.

- Experience analyzing and interpreting Microsoft Teams CQD and call analytics data.

- Excellent communication and documentation abilities.

Preferred Qualifications

- Experience designing or migrating SaaS or hybrid A/V collaboration environments.

- Relevant certifications:

- Microsoft Certified: Teams Voice Engineer Expert

- Microsoft Certified: Azure Administrator Associate

- CompTIA Security or equivalent

Roles & Responsibilities

Platform Engineering & Implementation

- Architect, deploy, and maintain enterprise-scale audio/video collaboration platforms (SaaS, hybrid, or on-premises).

- Integrate platform services with Azure Active Directory, Conditional Access, Intune, and on-prem identity components.

- Collaborate with internal stakeholders to align platform architecture with enterprise security, compliance, and performance standards.

Automation & Continuous Improvement

- Develop automation scripts and tools using PowerShell and Python to streamline management, configuration, and monitoring.

- Build self-healing and automated alerting systems using telemetry from Windows logs, Teams CQD, and platform analytics.

- Identify and lead continuous improvement efforts to enhance reliability, scalability, and user experience.

Enterprise Collaboration & Integration

- Partner with Networking and Firewall teams to ensure proper routing, bandwidth optimization, and secure communication paths for media traffic.

- Work with InfoSec teams to ensure systems adhere to corporate cybersecurity policies, endpoint hardening baselines, and least privilege access controls.

- Serve as the subject matter expert for Microsoft 365, with emphasis on Teams, CQD, and audio/video troubleshooting.

Advanced Troubleshooting & Root Cause Analysi s

- Deeply analyze CQD, Teams logs, and Windows event data to diagnose and resolve complex AV and connectivity issues.

- Perform end-to-end system analysis across endpoints, network paths, and authentication layers.

- Act as Tier 3/Engineering escalation point for advanced troubleshooting scenarios.

Security & Compliance Expertise

A critical part of this role is ensuring all collaboration systems meet enterprise-grade security and compliance standards. The ideal candidate will:

- Understand and apply information security principles across system design, including identity, access, encryption, and data protection.

- Work effectively with internal InfoSec teams to design, document, and validate controls related to authentication, conditional access, endpoint security, and vulnerability management.

- Ensure secure integration between on-prem proxy servers, SaaS components, and Azure servicesleveraging secure tunneling, certificate management, and proper authentication mechanisms.

- Participate in risk assessments, threat modeling, and configuration reviews for platform and service changes.

- Collaborate with firewall and network teams to define and validate rules, ports, and flows that support A/V connectivity while maintaining zero-trust posture.

- Apply security best practices within scripting and automationsuch as credential protection, privilege management, and compliance logging.

- Maintain awareness of emerging threats, vulnerabilities, and Microsoft 365 security capabilities that could impact collaboration environments

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.