Director Quality Improvement

*$5,000 Hiring Bonus*

QUALIFICATIONS

Education & Experience

Doctoral degree

Fields of study: Clinical Psychology, Counseling Psychology, Social Work, Criminal Justice, Health & Human Services, Public Administration, or related field

• 4 years of progressive leadership experience in program & compliance services experience*
• 3 of the 4 years must be in a program director or behavioral health program/system oversight role 

Master’s degree

Fields of study: Clinical Psychology, Counseling Psychology, Social Work, Criminal Justice, Health & Human Services, Public Administration, or related field

• 5 years of progressive leadership experience in program & compliance services experience*
• 3 of the 5 years must be in a program director or behavioral health program/system oversight role

Active Licensure/Certification

• Required California Board of Behavioral Sciences (BBS) Licensure as a  Licensed Marriage and Family Therapists (LMFT), Licensed Professional Clinical Counselors (LPCC), Licensed Clinical Social Workers (LCSW), or Licensed Educational Psychologists (LEP). 

ESSENTIAL JOB FUNCTIONS

Director Specific (Agency Wide)

• People leadership: Lead recruitment, hiring, onboarding, supervision, evaluation, professional development, team cohesion, empowerment, and separations when required. Promote agency-wide leadership capacity and succession planning.
• Staff Supervision and coaching: Directly supervise QI Associate Directors, providing coaching and leadership development. Set clear expectations, run regular 1:1s, use development plans, give timely feedback, create growth opportunities, and implement performance management & corrective actions.
• Workplace culture and safety leadership: Model family centered, trauma informed practice and a respectful, collaborative workplace free of harassment, discrimination, retaliation, and workplace violence. Set norms, address concerns promptly, reinforce restorative practices, and champion agency cohesion.
• Systems Alignment: Collaborate with Agency Leadership to align agency systems, drive cross-functional initiatives, and streamline operational practices.
• Risk Management: Develop, monitor, adapt and reinforce organization-wide standards for risk mitigation, incident response, and compliance.
• Performance Monitoring: Use and develop reports, dashboards, monitoring tools, and evaluations practices & systems to inform decision-making, improve outcomes, and ensure accountability.
• Policy Implementation: Interpret and apply agency policies, regulatory standards, and funder requirements across program & departments.
• Schedule planning and coverage: Build a collaborative staffing plan with leadership that aligns manager and team schedules with agency priorities and partner needs, creates predictable coverage, and outlines procedures for emergent needs and gaps.
• Cross program and department partnership: Align workflows & system practices with program and support leaders. Co-own cross functional initiatives, clarify roles and decision rights, set shared milestones & outcomes, run joint huddles, remove barriers, listen to learn, and celebrate shared wins.
• Thought Partnership & Facilitation: Act as a thought partner to department and program leaders by facilitating planning sessions, troubleshooting barriers, co-designing solutions, and guiding collective decision-making that enhances performance and alignment across teams.

Position Specific

• Quality Oversight & Audit Readiness: Supervise daily operations of the department including audits, data reporting, documentation reviews, and compliance tracking. Oversight of agency responses to internal and external audits, oversight of regulatory site certifications with agency leadership while also developing and updating practices and protocols to uphold quality service delivery, timelines, and documentation standards.
• System Integration: Lead cross-functional projects to improve data infrastructure, form design, and EHR alignment with practice.
• Training & Capacity Building: Oversee the development and implementation of program related trainings on best practices, therapeutic interventions, family-centered practices, quality standards & compliance, and continuous improvement practices. Ensures various adult learning methods are incorporated in agency trainings to increase staff participation and retention of training information.
• External Relations: Maintain strong relationships with counties, auditors, and regulatory bodies to ensure agency compliance and visibility. Engages in external agency workgroups, collaboratives and outreach opportunities to increase partnership and knowledge sharing.
• Risk Evaluation: Develops and leads efforts in risk assessment, mitigation strategies, and feedback loops related to client care, documentation & clinical practices and confidentiality and records release standards to reduce agency liability and improve service quality.
• Reporting & Evaluation: Create and refine reports, dashboards, analysis tools, and performance summaries for internal use and external stakeholders.
• Support Liaison: Serve as a liaison between programs and support departments (HR, IT, Finance, Facilities, Administration), translating quality and compliance needs into actionable support strategies and aligned infrastructure.
• Strategic Planning: Continuously aligns QI metrics, program logic models and performance dashboards for the agency with Strategic Plan Pillars to support agency-wide data integrity and outcome accountability.
• Quality Care Engagement: As needed, engage in quality care practices with direct care interactions and support to clients and families that can include direct interaction and services to client and families through quality assurance reviews, feedback and grievance investigations, conflict resolution support and facilitation, and program service delivery support

Agency Specific

• Performs all duties in a manner consistent with the principles and values of agency, while adhering to applicable professional codes of ethics, the agency’s policies and procedures, contractor requirements, and regulatory requirements.
• Model and communicate appropriate positive attitudes toward the agency’s Mission, Vision, and Values
• Work collaboratively with all agency programs and staff to provide support as needed
• Utilize and maintain calendar with all work-related details to manage time effectively and share calendar information with coworkers
• Participate in on-going training to expand and develop professional skills
• Perform other duties as necessary for the agency, as assigned

Employment At-Will
Employment at the Agency is terminable at-will, which means that employment may be
terminated at any time, without cause or reason, by either the employee or the Agency. In
addition the Agency may also demote, layoff, transfer or reassign employees at any time at its
sole discretion without cause or reason.

Check out our Diversity, Equity & Inclusion Statement

 https://www.ssyaf.org/diversity-equity-inclusion 

Starting Salary Range:

The full salary range for this role is posted here. Offers made will fall within a portion of the range commensurate with equity factors such as experience and education.

Director Quality Improvement = $125,000 - $185,000 Annually DOE

Salary : $125,000 - $185,000