IT Program Manager - Governance and Process

1.0 FTE Full time Day - 08 Hour R2549904 Hybrid 108480034 TDS Project Mgmt Office Technology & Digital Solutions PALO ALTO, 1830 Embarcadero, California

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Day - 08 Hour (United States of America)

This is a Stanford Health Care job.

As part of Technology and Digital Solutions-PMO this role is responsible for establishing, managing, and enforcing standards, frameworks, and governance practices that guide IT program and project execution. The focus is on ensuring consistency, compliance, transparency, and alignment with organizational strategy.

Core Responsibilities

Governance Framework Development

• Define and implement program governance models, standards, and procedures.
• Ensure proper documentation, reporting, and escalation paths.
  
  

Process Management

• Develop, standardize, and optimize IT program and project management processes.
• Establish templates, workflows, and tools to support program execution.
• Drive adoption of best practices (Agile, Waterfall, hybrid models).
  
  

Portfolio Oversight

• Monitor IT programs and projects for compliance with governance standards.
• Ensure initiatives align with strategic priorities and deliver measurable value.
• Support portfolio reviews, health checks, and audits.
  
  

Reporting & Metrics

• Maintain executive dashboards and scorecards.
• Provide transparent reporting to leadership on progress, risks, and issues.
  
  

Stakeholder Engagement

• Serve as a bridge between delivery teams, business stakeholders, and executives.
• Ensure decision-making bodies (steering committees, governance boards) have accurate information.
• Facilitate communication and alignment across multiple teams.
  
  

Continuous Improvement

• Identify gaps in processes and governance and recommend improvements.
• Promote lessons learned and knowledge-sharing practices.
• Drive maturity in program management capabilities across IT.
  
  

A Brief Overview

The IT Program Manager is responsible for managing the software development and delivery of patient-facing products and features for Stanford Hospital & Clinics. The position combines project management responsibilities with in-depth, hands-on technical expertise. The Project Manager is responsible for working with a project team that may include developers, researchers, designers, as well as operational and clinical representatives such as physicians and clinic staff. The role entails managing multiple projects concurrently, building cross-functional plans, budgeting, coordinating resources, managing issues, as well as ensuring timely delivery through the full software development life cycle, including launch and post-launch activities.

Locations

Stanford Health Care

What You Will Do

• Facilitates Sprint Planning, Release Planning, Daily Stand-Ups, Product Demos and Sprint Retrospectives – full Software Development Life Cycle.
• Manage and effectively deliver features committed to for the Release
• Supports team in developing, maintaining and grooming Product Backlog
• Removes impediments/blockers in order to keep teams productive
• Identifies and manages dependencies with other internal or external teams
• Work with the Scrum team and with non-agile Stanford teams to align deliverables
• Provides metrics and status to senior management
• Support/Collaborate with team members to implement Agile/Scrum best practices
• Diligently prepare and collate project progress/status, issues & risks
• Meticulously track action items and drive them to closure
• Development capacity planning and helping in release scheduling
• Work closely with the Technical Development team to identify and communicate critical paths
• Participate in reviewing QA and leading UAT plans
• Actively manage project risks and issues
• Manage multiple work streams
• Provide excellent customer service and stellar representation of the web team.
• Look for opportunities to improve processes
  
  

Education Qualifications

• Bachelor's Degree from an accredited college or university
  
  

Experience Qualifications

• Minimum of three (3) years of experience with SCRUM / Agile methodologies and 5 years of experience in the software/system development industry.
  
  

Required Knowledge, Skills And Abilities

• Results-oriented approach to projects to achieve core goals
• Strong knowledge of SCRUM / Agile project management techniques and procedures
• Experience in Jira, Confluence, MS Project, Excel, Visio and other Project Management related software tools.
• Excellent customer and team management skills
• Expertise with A/B testing, multi-variate testing and related tools
• Ability to be efficient and productive under pressure
• Very organized, able to manage multiple projects concurrently
• Demonstrated written and verbal communication skills
• Ability to effectively communicate with all levels of the organization.
• Ability to demonstrate analytical and problem solving skills
• Ability to work on multiple overlapping projects
• Ability to work independently with minimal supervision
• PMP and/or Agile, Scrum Practitioner certification a plus.
• Experience with responsive design and native applications on mobile platform a plus.
  
  

Licenses and Certifications

• None
  
  

These Principles Apply To ALL Employees

SHC Commitment to Providing an Exceptional Patient & Family Experience

Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford’s patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery.

You will do this by executing against our three experience pillars, from the patient and family’s perspective:

• Know Me: Anticipate my needs and status to deliver effective care
• Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health
• Coordinate for Me: Own the complexity of my care through coordination
  
  

Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.

Base Pay Scale: Generally starting at $79.21 - $104.97 per hour

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. This pay scale is not a promise of a particular wage.