What are the responsibilities and job description for the FIELD SERVICE TECHNICIAN - OKC position at STANDLEYS SYSTEMS LLC?
Company Profile: Starting as a typewriter company in Chickasha, OK in 1934 to everything that has followed since, Standley Systems is committed to supporting businesses with the technology tools and resources needed to grow and thrive in today’s fast-changing world.
As Standley Systems has evolved over the years to provide a more holistic approach to each client environment, we have expanded our team and resources to provide business technology solutions in two key areas: Technology Services and Managed Services.
At Standley Systems we were born here, raised here and continue to grow here. We are deeply invested in the health and well-being of our state and understand a strong business base is critical to maintaining a strong economy. Standley means Oklahoma.
Oklahoma is more than our home base. It is our home. As we continue to work alongside our business clients to keep Oklahoma’s business wheels turning, we will continue to invest our time, resources and talent to support community partners and cheer on countless organizations committed to making Oklahoma a great place to worship, live, work and play.
Position Profile: The Standley Systems Service Technician will provide customer service by maintaining, servicing and repairing office equipment at customer locations within their assigned territory. This position will report to the appropriate Field Service Manager for the assigned location.
Primary Responsibilities:
- Responsible for on-site repair and maintenance of copier/fax/scanner equipment
- Refurbish used equipment, which includes cleaning and repairing
- Minimal setup and installation at the customer's location
- Troubleshoot non-printing issues
- Provide outstanding support by meeting customer's needs in a courteous and timely manner
- On-site maintenance and repair of copier and multi-functional products in an efficient and cost-effective manner
- Maintain and expand current technical knowledge by attending training classes and meetings
- Maintain proper parts inventory in vehicle
- Use diagnostic tools, service aids, and product schematics to assess and resolve equipment and system failures
- In shop repair and maintenance of internal equipment
- In shop setup and installation for equipment and accessories
- This job has no supervisory responsibilities.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience:
- High School Diploma or equivalent; or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.
Computer Skills:
- Basic computer skills are required with networking skills a plus.
Certificates, Licenses, Registrations:
- A certification preferred
- Network certification and or training desirable
- Current valid driver’s license & proof of insurance
- Good driving record
- HS Diploma
Other Skills and Abilities:
- Mechanical aptitude required
- PC & Microsoft skills
Physical Requirements:
- Must be able to pass drug and alcohol screen. Standley Systems has federal contracts that require compliance with the Drug-Free Workplace Act of 1988, therefore medical marijuana license-holders who test positive for marijuana will not be qualified for the position.
Job Description - Field Service Technician
I have read this job description and I completely understand all my job duties and responsibilities. I can perform the essential functions as outlined with or without reasonable accommodation. I understand that this list is not all inclusive but subject to change by management.