What are the responsibilities and job description for the FIELD SERVICE MANAGER - WEST position at STANDLEYS SYSTEMS LLC?
FLSA Classification: Exempt
Company Profile: Starting as a typewriter company in Chickasha, OK in 1934 to everything that has followed since, Standley Systems is committed to supporting businesses with the technology tools and resources needed to grow and thrive in today’s fast-changing world.
As Standley Systems has evolved over the years to provide a more holistic approach to each client environment, we have expanded our team and resources to provide business technology solutions in two key areas: Technology Services and Managed Services.
At Standley Systems we were born here, raised here and continue to grow here. We are deeply invested in the health and well-being of our state and understand a strong business base is critical to maintaining a strong economy. Standley means Oklahoma.
Oklahoma is more than our home base. It is our home. As we continue to work alongside our business clients to keep Oklahoma’s business wheels turning, we will continue to invest our time, resources and talent to support community partners and cheer on countless organizations committed to making Oklahoma a great place to worship, live, work and play.
Position Profile: The Standley Systems Field Service Manager will provide customer service by Lead, Manage, Accountability management skills with assigned territory. This position will report to the FSM Manager and said territory will be the Production Service Team.
Requirements:
- Highly organized and able to multi-task
- Highly Motivated to learn new Technology
- Strong verbal communications
- Electrical and mechanical abilities
- Minimum of 10 years in Copier/Printer Service Industry
- PC & Microsoft Office Skills
- A Certification Preferred
- Good driving record, valid driver’s license, and proof of insurance
- High School Diploma
Primary Responsibilities:
- Responsible for managing on-site repair and maintenance of copier/fax/scanner/ equipment
- Resolve and train team members on non-printing and non-scanning issues
- Provide outstanding support by meeting customer’s needs in a courteous and timely manner
- Managing on-site maintenance and repair of copier and multi-functional products in an efficient and cost-effective manner
- Maintain and expand current technical knowledge by attending training classes and meetings
- Maintain proper parts inventory in vehicle and managing the Teams inventory levels
- Managing the Production Team utilizing tools and software through the BEI Acuity Program for team assessment
- Managing in shop repair and maintenance of internal equipment
- Lead their team through the traction process
- Provide on going excellent Lead, manage, and accountability skills for team members.
Physical Requirements:
- Must be able to pass drug and alcohol screen. Standley Systems has federal contracts that require compliance with the Drug-Free Workplace Act of 1988, therefore medical marijuana license-holders who test positive for marijuana will not be qualified for the position.
Field Service Manager
I have read this job description and I completely understand all my job duties and responsibilities. I can perform the essential functions as outlined with or without reasonable accommodation. I understand that this list is not all inclusive but subject to change by management.