Information Technology Specialist

Standex International is a global industrial growth company operating through our market-leading brands in electronics, cutting-edge forming technologies, engraving, and scientific refrigeration. We work with our customers to advance progress through innovation. From inventing and producing parts for next-generation space vehicles to evolving vaccine refrigeration, designing functional textures for everyday products, improving renewable energy technology, and much more, we are focused on making what’s next possible.

Standex Electronics is a worldwide market leader in the design, development and manufacture of standard reed switch-based sensor solutions and custom electro-magnetic components, including magnetics products. We are a global team of problem solvers who can provide custom and/or standard solutions through our diverse and dynamic capabilities. Our approach is to strategically partner with customers to conquer challenges and deliver reliable high-quality results through our engineering and components. These parts serve an array of markets globally, and through our customer driven innovation – improve the overall performance and efficiency at which end products operate.

The IT Support Specialist plays a crucial role in the global IT organization by ensuring a high performance of the service and customer satisfaction in the function that is the face of IT. The IT Support Specialist is part of the global IT Support and End User Services organization and manages and supports end users and their workplace equipment in their respective region.
The IT Support Specialist reports to the IT Manager

What You’ll Do

• Respond to tickets, including initial triage
• Ticket resolution based on Knowledge Base articles and Standard Work
• Escalation of tickets as required as per Standard Work
• Installation, configuration, and support for all hardware, including laptops, desktops, printers, phones, etc.
• Installation, configuration, and support for all software, including Windows, Microsoft Office, and other company applications
• Support of company mobile devices
• Management of Users and Groups in Active Directory
• Tasks related to onboarding/offboarding of users
• Basic troubleshooting of VOIP-related issues
• Basic support of telephony
• Basic network troubleshooting
• Contribution to activities supporting network security and compliance
• Creation and review of knowledge base articles
• End-user training where relevant
• Maintain an excellent level of customer service

What You’ll Bring

• Completed IT apprenticeship or an associate’s degree in computer science or comparable experience/knowledge
• Working experience with IT hardware such as desktops, laptops, printers etc.
• Basic networking knowledge
• Professional-level knowledge of MS Windows (Client and Server), MS Office, M365, and other typical desktop applications
• Excellent communication skills, both verbal and written
• Excellent command of the English language, both oral and written; additional languages are a plus
• Working knowledge of general IT-related Business Administration Processes
• Willing/able to travel < 25%
• Due to compliance with U.S. export control laws and regulations, candidate must be a U.S. citizen, U.S. permanent resident

What We Value

• Ability to create and maintain professional business relationships
• Basic problem solving
• Ability to meet deadlines and manage stress effectively in high-pressure situations
• Ability to self-motivate with a positive attitude
• Driven to develop new skills

Equal Opportunity Employer. We consider candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.