What are the responsibilities and job description for the Program Engineer/Technical Sales position at Standex Engraving?
Position: Program Engineer/Technical Sales
FLSA Status: Exempt
Department: Sales
Location: Hybrid Remote/Onsite
Overview: The Program Engineer is a key sale team member, providing support and consultation on a global scale for work tooled/textured in the Asia Pacific region. In addition to interfacing with customers directly, this role acts as a liaison to internal stakeholders (sales, operations) in peer regions to ensure timely communication, job tracking/updates, consult, and problem resolution for customer work in APAC. As a trusted and professional sales team member, the Program Engineer promotes the combined offerings of Standex Engraving.
Essential Duties:
FLSA Status: Exempt
Department: Sales
Location: Hybrid Remote/Onsite
Overview: The Program Engineer is a key sale team member, providing support and consultation on a global scale for work tooled/textured in the Asia Pacific region. In addition to interfacing with customers directly, this role acts as a liaison to internal stakeholders (sales, operations) in peer regions to ensure timely communication, job tracking/updates, consult, and problem resolution for customer work in APAC. As a trusted and professional sales team member, the Program Engineer promotes the combined offerings of Standex Engraving.
Essential Duties:
- Responsible for end-to-end program management, including program and project planning, progress tracking, cost control, risk identification and problem-solving, to ensure projects are delivered on time and with qualified quality.
- Develop a strong consultative relationship with customers
- Promote the combined offerings of Standex Engraving (Chemical, Laser, Tool Finishing, etc.)
- Provide customers with technical support and solutions (tooling, molded parts, etc.)
- Manage the details of upcoming jobs to ensure that tools are ready to move through the texturing process when they arrive at facility
- Accurate and timely dissemination of information
- Performs intermediate to advanced part mark-ups texture line-ups
- Attends customer meetings
- Communicate with customers on requirements, coordinate with internal departments including production, engineering and quality, allocate resources effectively, and promote cross-departmental communication and collaboration.
- Manage program documentation, organize meetings, prepare progress reports. Control key program milestones, and standardize program management processes.
- University degree (4 yr) or above required
- Relevant working experience in project or program management; experience in mold industry projects is preferred; familiar with project team collaboration and project execution processes.
- Experience with/understanding of the Chinese culture preferred
- Proactive and results-driven with strong execution; eager to learn with good adaptability.
- Excellent communication and coordination skills with a strong sense of responsibility Basic Chinese communication (Mandarin) preferred. Flexible working hours (early mornings, evenings) to accommodate Asia Pacific office hours/time zone
- Detail orientated
- Good communication of technical details is essential, both verbally and written
- Self-starter with ability to work under minimal supervision
- Ability to effectively interface with an array of customer personalities, in various situations. Strong collaboration skills to work cross functionally.
- Accurate transcription of information – proficient data entry skills
- Proficiency with Microsoft office suite. Experience with SAP (or another ERP system) desired.
- Problem solving and technical aptitude essential
- Ability to travel as needed: approximately 30% - 40% domestic, and 3-4 internationally trips annually.