What are the responsibilities and job description for the Program Director, Component Repair Services position at StandardAero?
Job Description
Program Director, Component Repair Services
Location: Cincinnati, OH
(This is not a remote opportunity)
Build an Aviation Career You’re Proud Of
At StandardAero, we use our ingenuity and know-how to find solutions for the simple to the most complex challenges in aviation. Together, we get the job done and done well. Our stability, resources, and respectful culture supports you in building a solid career with a great team you can count on day in and day out for the long term.
As the Program Director, Component Repair Services, you are responsible for achieving, monitoring, and reporting on strategic, operational and financial objectives of all program(s) for assigned strategic customer accounts, including engine component MRO and New-Make activities. Proactively engage in cross-functional processes to deliver long-term margin maximization for key contracts and produce high levels of customer satisfaction that drive business growth.
What You'll Do
Program Director, Component Repair Services
Location: Cincinnati, OH
(This is not a remote opportunity)
Build an Aviation Career You’re Proud Of
At StandardAero, we use our ingenuity and know-how to find solutions for the simple to the most complex challenges in aviation. Together, we get the job done and done well. Our stability, resources, and respectful culture supports you in building a solid career with a great team you can count on day in and day out for the long term.
As the Program Director, Component Repair Services, you are responsible for achieving, monitoring, and reporting on strategic, operational and financial objectives of all program(s) for assigned strategic customer accounts, including engine component MRO and New-Make activities. Proactively engage in cross-functional processes to deliver long-term margin maximization for key contracts and produce high levels of customer satisfaction that drive business growth.
What You'll Do
- Establish and demonstrate “customer-centric” global account team leadership that produces a high level of customer satisfaction and profitable growth.
- Utilize an integrated business-wide performance dashboard to identify issues requiring improvement to increase margin expansion.
- Identify and drive actions needed to fulfill contractual KPI’s across key functional disciplines (including operations/quality/finance/customer service) while fostering a positive customer relationships and adhering to internal policies and contractual requirements.
- Collaborate closely with Sales personnel regarding key growth initiatives, including market research-based programs to expand existing market share and capture new opportunities.
- Establish strategic plans for bid development on new programs, contract extensions and amendments.
- Coordinate execution of negotiated contract terms, lead concessions negotiations associated with warranties, damaged/lost parts, penalties, rotables, etc., and support. resolution of account receivable issues.
- Support cross-functional AOP process to set annual financial goal.
- Establish, document and continuously improve processes that impact Customer Experience.
- Proven ability to build and lead high-performing teams by cultivating a culture of accountability, continuous improvement, and collaboration.
- Manage turnaround projects across complex systems, proven ability to optimize workflows, drive cross-functional coordination, and deliver high-quality outcomes within defined schedules.
- A minimum of 10 years aviation experience (Manufacturing (OEM) and or/MRO).
- A minimum of 10 years experience in Customer Facing, Business Development, Sales, Strategy, or Operations roles.
- Demonstrated business acumen, ability to generate business cases and execute financial plans.
- Strong demonstrated contract negotiation skills.
- Bachelor’s degree in engineering, business or equivalent education/experience.
- Excellent communication skills (verbal and written) and an eye for detail.
- Experience in aircraft engine systems, repair and maintenance workflows, and alignment with diverse customer specifications and operational needs.
- Demonstrated excellence in program management by overseeing complex, cross-functional initiatives from inception to completion.
- Demonstrated success in recruiting top talent, developing individual potential, and aligning team dynamics with strategic objectives to consistently exceed performance goals.
- Unyielding integrity & ability to maintain composure in a high pressure, rapidly changing environment.
- Strong planning, organizational, analytical, interpersonal, decision making, oral and written communication skills.
- Strong negotiation, conflict resolution and customer service skills.
- Familiarity with MS Office, Domo and ability to learn additional software applications as required.
- Willingness to travel as needed to customer sites and intra-company facilities.
- Previous experience in aftermarket services
- Recognized for contributing to strategic objectives and driving results that supported organizational growth.
- MBA preferred.
- Demonstrated accelerated career progression through increasing levels of responsibility, driven by performance excellence, leadership initiative, and cross-functional impact.
- Comprehensive Healthcare
- 401(k) with 100% company match; up to 5% vested
- Paid Time Off starting on day one
- Bonus opportunities
- Health- & Dependent Care Flexible Spending Accounts
- Short- & Long-Term Disability
- Life & AD&D Insurance
- Learning & Training opportunities