What are the responsibilities and job description for the Customer Program Manager position at StandardAero?
Job Description
Customer Program Manager
San Antonio, TX
Build an Aviation Career You’re Proud Of
At StandardAero, we use our ingenuity and know-how to find solutions for the simple to the most complex challenges in aviation. Together, we get the job done and done well. Our stability, resources, and respectful culture supports you in building a solid career with a great team you can count on day in and day out for the long term.
As a Customer Program Manager, you will serve as the primary customer point of contact for assigned engine maintenance, repair, and overhaul (MRO) programs. In this customer-facing role, you will manage long-term customer relationships, oversee contract execution, and coordinate cross-functional teams to ensure successful program performance related to cost, quality, delivery, and customer satisfaction.
What You’ll Do
Raising the Standard of Excellence since 1911
With over a century of proven excellence, StandardAero has become an industry leader in MRO services and customized solutions in the aerospace field. Our shared values and learning-based culture inspire our team to exceed their potential and power our customers’ missions worldwide. With on-the-job training, advancement opportunities, and excellent benefits, StandardAero invites you to experience a fulfilling and meaningful career with us.
Inclusivity Is Our Standard
It is StandardAero’s policy to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex (including transgender status, sexual orientation, and pregnancy), national origin, age, protected veteran or disabled status, or genetic information. Our supportive environment celebrates diversity with no room for harassment or discrimination of any kind. We invite you to bring your authentic self to our team and experience our welcoming culture.
Customer Program Manager
San Antonio, TX
Build an Aviation Career You’re Proud Of
At StandardAero, we use our ingenuity and know-how to find solutions for the simple to the most complex challenges in aviation. Together, we get the job done and done well. Our stability, resources, and respectful culture supports you in building a solid career with a great team you can count on day in and day out for the long term.
As a Customer Program Manager, you will serve as the primary customer point of contact for assigned engine maintenance, repair, and overhaul (MRO) programs. In this customer-facing role, you will manage long-term customer relationships, oversee contract execution, and coordinate cross-functional teams to ensure successful program performance related to cost, quality, delivery, and customer satisfaction.
What You’ll Do
- Serve as the primary customer point of contact for assigned MRO programs and long-term customer accounts.
- Manage customer relationships throughout the engine maintenance lifecycle, from induction through delivery.
- Coordinate with Operations, Engineering, Planning, Supply Chain, Quality, and other internal teams to support successful program execution.
- Monitor and manage program performance related to cost, quality, schedule, and delivery commitments.
- Lead customer program reviews and provide regular updates to internal stakeholders and customer leadership teams.
- Support contract execution and ensure alignment with agreed scope of work, pricing, schedules, and service commitments.
- Manage customer expectations, resolve escalations, and communicate program risks, changes, and technical findings.
- Analyze program financial performance, including cost tracking, forecasting, and profitability considerations.
- Develop strong working relationships with customers, including senior-level customer representatives and internal leadership teams.
- Support continuous improvement initiatives that enhance customer satisfaction, operational performance, and program execution.
- Minimum of 5 years of professional experience in aerospace, aviation, manufacturing, MRO, or a related technical industry.
- Minimum of 5 years of experience in program management, customer account management, operations management, or related customer-facing business roles.
- Experience managing customer programs, contracts, or long-term customer relationships in a complex operational environment.
- Demonstrated experience managing program performance related to cost, quality, and delivery metrics.
- Experience coordinating cross-functional teams and working with multiple internal stakeholders to meet customer commitments.
- Strong financial and business acumen, including experience with forecasting, cost tracking, or program performance analysis.
- Bachelor’s degree in Business, Aviation Management, Engineering, Supply Chain, or a related field, or equivalent combination of education and experience.
- Strong customer relationship management and communication skills.
- Excellent organizational, analytical, and problem-solving abilities.
- Ability to manage multiple priorities in a fast-paced operational environment.
- Strong presentation skills with experience leading customer program reviews.
- Experience working with senior leadership teams and executive-level customer stakeholders.
- Familiarity with aerospace engine MRO operations and maintenance processes preferred.
- Knowledge of aerospace contracts, service agreements, and operational performance metrics preferred.
- Comprehensive Healthcare
- 401(k) with 100% company match; up to 5% vested
- Paid Time Off starting on day one
- Bonus opportunities
- Health- & Dependent Care Flexible Spending Accounts
- Short- & Long-Term Disability
- Life & AD&D Insurance
- Learning & Training opportunities
Raising the Standard of Excellence since 1911
With over a century of proven excellence, StandardAero has become an industry leader in MRO services and customized solutions in the aerospace field. Our shared values and learning-based culture inspire our team to exceed their potential and power our customers’ missions worldwide. With on-the-job training, advancement opportunities, and excellent benefits, StandardAero invites you to experience a fulfilling and meaningful career with us.
Inclusivity Is Our Standard
It is StandardAero’s policy to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex (including transgender status, sexual orientation, and pregnancy), national origin, age, protected veteran or disabled status, or genetic information. Our supportive environment celebrates diversity with no room for harassment or discrimination of any kind. We invite you to bring your authentic self to our team and experience our welcoming culture.