Facilities Programs Manager

Position Summary:

The Facilities Programs Manager is responsible for supporting the ongoing operation, maintenance, appearance, and overall condition of Standard Wellness’s retail cannabis dispensary locations operating under "The Forest" brand.

Reporting to the Director of Development & Expansion, this position will serve as the primary point of contact for retail facility needs and will manage maintenance requests from initial intake through completion.

The Facilities Programs Manager will coordinate vendors, maintain preventative maintenance programs, conduct facility inspections, monitor building systems, and ensure each retail location remains safe, compliant, operational, and customer-ready.

This is a hybrid, field-based role combining work from the Cleveland office, home, and retail locations. The position requires regular travel to stores throughout Ohio and occasional travel to other states where the Company operates. The Facilities Services Manager will also provide project management support for retail renovations, capital improvements, new-store openings, and other projects as needed.

Essential Job Functions:

Facilities Support and Maintenance Ticket Management

• Serve as the primary point of contact for maintenance and facility issues reported by retail locations.
• Receive, review, prioritize, dispatch, track, and close facility maintenance tickets.
• Coordinate internal resources and outside vendors to resolve routine repairs, urgent issues, and business-critical facility failures.
• Maintain communication with store leadership regarding issue status, scheduled work, expected completion, and final resolution.
• Escalate emergencies, safety concerns, operational risks, and after-hours issues as appropriate.
• Track recurring facility problems and work toward permanent solutions rather than repeated temporary repairs.

Preventative Maintenance and Building Systems

• Develop, maintain, and oversee preventative maintenance schedules for each retail location.
• Coordinate recurring maintenance for HVAC, electrical, plumbing, lighting, roofing, signage, fire and life-safety systems, security systems, access control, and general building infrastructure.
• Schedule and track HVAC inspections, filter and belt replacements, seasonal maintenance, fire-extinguisher inspections, alarm testing, roof and gutter reviews, pest control, landscaping, snow removal, and other location-specific services.
• Maintain equipment information, warranties, service agreements, inspection reports, and maintenance histories.
• Monitor the condition and performance of major building systems and recommend repair or replacement when appropriate.
• Identify upcoming maintenance and capital needs before they become urgent or disruptive.
• Monitor utility usage and recommend practical energy-efficiency and cost-reduction measures.

Facility Walkthroughs, Inspections, and Store Standards

• Conduct or coordinate quarterly walkthroughs and inspections of each retail facility.
• Develop and maintain standardized facility inspection and grading scorecards.
• Evaluate safety, accessibility, cleanliness, lighting, signage, exterior condition, landscaping, restrooms, back-of-house areas, general repair, and overall store appearance.
• Ensure locations remain consistent with The Forest’s operational and brand standards.
• Create corrective-action lists following walkthroughs and inspections.
• Assign responsibilities and completion dates and follow through until identified deficiencies are resolved.
• Support regulatory, landlord, insurance, fire, building, and other facility-related inspections.
• Work directly with store leadership to maintain the overall look, feel, cleanliness, and upkeep of each location.

Vendor and Contractor Management

• Source, qualify, onboard, and manage vendors and contractors across applicable trades and markets.
• Coordinate vendors for HVAC, electrical, plumbing, roofing, janitorial, landscaping, pest control, security, fire protection, signage, and general repairs.
• Obtain and compare proposals to confirm appropriate scope, pricing, schedule, and qualifications.
• Verify vendor licensing, insurance, certificates of insurance, and other required documentation.
• Hold vendors accountable for quality, responsiveness, pricing, communication, and timely completion.
• Review completed work to confirm the approved scope has been properly performed.
• Develop and maintain reliable vendor coverage for each retail market.
• Maintain organized vendor contracts, proposals, service agreements, invoices, warranties, and supporting documentation.

Budget, Invoices, and Reporting

• Assist with developing and managing facility maintenance and capital improvement budgets.
• Track facility spending by location, vendor, trade, and type of work.
• Review invoices against approved proposals, completed work, and applicable service agreements.
• Identify cost-saving opportunities and negotiate competitive pricing when appropriate.
• Prepare regular reporting on open and aging tickets, completed work, response times, preventative maintenance completion, inspection results, recurring issues, facility risks, and spending.
• Maintain accurate financial and non-financial facility records.
• Help forecast upcoming maintenance expenses, equipment replacements, and capital improvement needs.

Project and Capital Improvement Support

• Support the Director of Development & Expansion with retail renovations, capital improvements, new-store openings, relocations, and special projects as needed.
• Assist with site walks, scope development, contractor coordination, schedules, budgets, procurement, and field verification.
• Review and interpret floor plans, construction drawings, equipment information, proposals, and other project documentation.
• Assist with project punch lists and verify that outstanding work is completed.
• Support project turnover and closeout, including warranties, equipment information, vendor contacts, training materials, and preventative maintenance setup.
• Help transition completed construction projects into ongoing facility operations.
• Coordinate smaller repair and improvement projects from initial scope through completion.

Systems, Documentation, and Procedures

• Maintain and continuously improve the Company’s facility maintenance ticketing and work-order processes.
• Train store teams on the proper process for submitting and tracking facility requests.
• Develop and maintain Standard Operating Procedures, checklists, inspection forms, escalation protocols, and vendor standards.
• Maintain organized facility records for each location.
• Use maintenance history, inspection results, ticket data, and spending information to identify trends and improve facility performance.
• Maintain documentation necessary for regulatory, safety, insurance, landlord, and operational requirements.

Safety and Compliance

• Help ensure retail facilities comply with applicable health, safety, environmental, accessibility, building, fire and life-safety, security, and cannabis regulations.
• Identify and promptly escalate conditions that may affect employee or customer safety, regulatory compliance, business continuity, or Company assets.
• Support emergency preparedness and facility response procedures.
• Comply with all applicable state cannabis regulations.
• Perform other related duties and projects as assigned by the Director of Development & Expansion.

Qualifications:

Required:

• Must be at least 21 years of age.
• Must have a high school diploma or equivalent.
• Minimum of three years of facilities, maintenance, property, construction, or multi-site retail operations experience.
• Working knowledge of commercial building systems and service trades, including HVAC, electrical, plumbing, lighting, roofing, fire and life-safety, security, and general repair.
• Experience coordinating multiple vendors, work orders, priorities, budgets, and deadlines.
• Valid driver’s license, reliable transportation, and the ability to travel regularly to retail locations.
• Ability to occasionally coordinate urgent or after-hours facility issues.
• Must be able to pass all background check requirements and obtain and maintain any licensing or registration required by applicable state cannabis regulatory agencies.
• Must be able to perform the essential functions of the position with or without reasonable accommodation.
• Must be able to read, write, speak, and understand the English language.

Knowledge, Skills, and Abilities:

This section outlines the knowledge, skills, and abilities necessary to be successful in this role. It is not intended to be an all-inclusive list.

• General understanding of HVAC, electrical, plumbing, roofing, lighting, fire and life-safety systems, security systems, and other commercial building infrastructure.
• Ability to quickly assess, prioritize, and resolve facility issues while minimizing disruption to store operations.
• Strong organizational and project coordination skills with the ability to manage multiple locations, vendors, tickets, and projects simultaneously.
• Ability to inspect facility conditions, recognize potential risks, and determine when a licensed contractor or specialist is required.
• Experience developing and maintaining preventative maintenance, ticketing, inspection, and reporting processes.
• Ability to review data, identify recurring trends, and make informed recommendations regarding facility operations and spending.
• Strong attention to detail when maintaining records, managing documentation, reviewing proposals, and verifying completed work.
• Ability to set priorities, monitor workflows, and follow issues through to completion.
• Proactive, internally motivated, team-oriented, and adaptable to changing business needs.
• Effective time-management skills and the ability to work independently in a hybrid and field-based environment.
• Proficient computer skills, including Microsoft Word, Excel, PowerPoint, and related business platforms.
• Professional written and verbal communication skills.
• Ability to communicate effectively with store teams, leadership, vendors, contractors, landlords, inspectors, and other project partners.