What are the responsibilities and job description for the Customer Service Representative - Printing position at Standard Printing Company?
Litho Label | Top Sheet | Corrugated Digital
Join Standard Printing Company and bring your print production customer service expertise to a skilled and growing team. We are seeking an experienced print industry professional who understands the technical demands of litho label, top sheet, and corrugated digital production — and can confidently guide projects from order entry through delivery with precision and accountability.
Position Summary
The Customer Service Representative serves as a critical liaison between customers and our estimating, prepress, scheduling, and production teams. This role ensures job accuracy, timeline adherence, and clear communication throughout the entire print production process.
The ideal candidate will bring prior experience in lithographic label printing, top sheet production, and/or corrugated digital print environments, along with strong technical comprehension of job specifications, substrates, color processes, finishing requirements, and production constraints.
This is not a general customer service or transactional support role (retail, banking, insurance, logistics dispatch, or call center). We require proven experience in commercial print or packaging manufacturing environments, including managing complex job specifications, cross-functional production coordination, and deadline-driven print operations.
Standard Schedule: Monday–Friday, 8:00 AM – 5:00 PM
About Standard Printing Company
Standard Printing Company has operated since 1923, utilizing a combination of trained personnel, equipment, and technology. As an established offset and digital commercial printer, the company is seeking individuals interested in long-term careers with a reputable and expanding business. Our pursuit of success is guided by our fundamental values: serving as Customer Advocates, maintaining Operational Excellence, demonstrating Integrity, fostering Trust through Transparency, and remaining grounded in Tradition while dedicated to Progress.
Learn more about us on YouTube: https://youtu.be/5wHadiWauow
Key Responsibilities
- Serve as primary point of contact for customers on litho label, top sheet, and corrugated digital projects
- Enter, verify, and update detailed job specifications within the print MIS/order management system
- Coordinate job requirements with estimating, prepress, scheduling, and production departments
- Monitor timelines to ensure on-time and accurate delivery
- Proactively identify and resolve specification discrepancies or production challenges
- Communicate revisions, proofs, approvals, and production updates clearly and professionally
- Maintain complete and accurate documentation of customer interactions and job status
- Build long-term client partnerships through reliability, responsiveness, and follow-through
Required Qualifications
- High school diploma or equivalent
- Minimum 2 years of customer service experience within commercial printing, packaging, label, or corrugated manufacturing environments
- Working knowledge of print specifications, substrates, color processes, and finishing methods
- Experience supporting litho label, top sheet, or corrugated digital workflows strongly preferred
- Strong attention to detail and ability to manage multiple deadlines simultaneously
- Excellent written and verbal communication skills
- Experience with print MIS systems preferred
WHY SHOULD YOU APPLY?
At Standard Printing Company, we believe in investing in our people and providing long-term career opportunities in a stable, growing organization.
- Competitive salary based on experience
- $2,000 Hiring Bonus
- Health insurance starting on day one
- 401(k) with company match
- Generous paid time off and holidays
- Ongoing training and professional development
If you have real-world print industry experience and are ready to contribute to a company that values expertise, precision, and long-term growth — we encourage you to apply.