What are the responsibilities and job description for the Customer Program Specialist position at Standard Iron?
Position Summary
Standard Iron has been a leader in contract manufacturing for over 90 years, delivering quality products and innovative solutions to customers across a variety of industries. We are committed to our Core Values of Commitment To Our People, To Our Customers & To Action.
We are currently seeking a dependable, detail-oriented Customer Program Specialist to join our manufacturing team. This position is responsible for serving as the primary point of contact for our customers – owning everything from order entry and delivery schedules to pricing inquiries and issue resolution. You will work shoulder-to-shoulder with manufacturing, planning, engineering, procurement, and sales to make sure customer commitments are met, and you'll be on the shop floor regularly to see the work firsthand. If you like solving real problems in a fast-moving manufacturing environment and being the person customers trust to get answers, this role is built for you. The ideal candidate takes pride in producing quality work, maintains a strong safety focus, and thrives in a team-oriented environment.
Compensation & Schedule
Pay Range: $ : $ 65,000-72,000 per year (Starting rate commensurate with experience)
First Shift
Key Responsibilities
Customer Relationship Management
Apply today at: https://www.std-iron.com Equal Opportunity Employer
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Standard Iron has been a leader in contract manufacturing for over 90 years, delivering quality products and innovative solutions to customers across a variety of industries. We are committed to our Core Values of Commitment To Our People, To Our Customers & To Action.
We are currently seeking a dependable, detail-oriented Customer Program Specialist to join our manufacturing team. This position is responsible for serving as the primary point of contact for our customers – owning everything from order entry and delivery schedules to pricing inquiries and issue resolution. You will work shoulder-to-shoulder with manufacturing, planning, engineering, procurement, and sales to make sure customer commitments are met, and you'll be on the shop floor regularly to see the work firsthand. If you like solving real problems in a fast-moving manufacturing environment and being the person customers trust to get answers, this role is built for you. The ideal candidate takes pride in producing quality work, maintains a strong safety focus, and thrives in a team-oriented environment.
Compensation & Schedule
Pay Range: $ : $ 65,000-72,000 per year (Starting rate commensurate with experience)
First Shift
- Monday – Thursday- 7:00A-4:30P & Friday- 700A-11:00A
Key Responsibilities
Customer Relationship Management
- Respond to customer inquiries on work-in-progress, orders, pricing, and delivery
- Build and maintain strong, professional customer relationships
- Act as the customer's advocate inside the organization
- Manage customer purchase orders
- Verify quantities and delivery requirements are on track to ship as needed
- Communicate any delays or issues to customers prior to ship date
- Communicate order and schedule changes to planning and production teams
- Follow up on shortages, back orders, and material availability with purchasing team
- Coordinate expedited orders when needed
- Investigate customer complaints and shipment discrepancies
- Coordinate corrective actions with internal stakeholders
- Document and communicate resolutions clearly and promptly
- Maintain accurate customer records in Syteline (ERP)
- Prepare reports and customer correspondence
- Ensure compliance with company procedures
- 5 years of customer program experience in a manufacturing environment
- High School Diploma or GED
- Ability and willingness to work on the shop floor
- Strong Excel skills and working proficiency across Microsoft Office
- Strong verbal and written communication skills
- Proven ability to de-escalate and resolve customer issues under deadline pressure
- Experience with Syteline or a comparable ERP
- Associate or Bachelor's degree in Business, Supply Chain, or a related field
- Working knowledge of manufacturing processes, supply chain and logistics concepts, and OEM products and applications
- Positive attitude and willingness to learn.
- Strong attention to detail and quality standards.
- Mechanical aptitude and ability to work with metal components.
- Ability to stay productive in a fast-paced manufacturing environment.
- Pride in producing quality work and supporting team success.
- Competitive hourly wages
- Quarterly Profit Sharing
- Comprehensive Medical, Dental, Vision, and Life Insurance
- 401(k) with Company Match
- Paid Time Off
- 80 Hours of Paid Holidays
- Employee Referral Bonus Program
- Career Advancement Opportunities
- Cross-Training and Skill Development
- Stable Employment with a Growing Manufacturing Leader
- Safety-Focused, Team-Oriented Culture
Apply today at: https://www.std-iron.com Equal Opportunity Employer
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Salary : $65,000 - $72,000