What are the responsibilities and job description for the Customer Service Representative, Call Center position at Standard Heating & Air Conditioning Inc?
Description
We are seeking an experienced, full-time, in-office, Customer Service Representative. As the first point of contact for our customers, you will play a crucial role in delivering the exceptional service we’re known for.
We provide extensive training, competitive pay, eight holidays, paid time off, free parking, comprehensive health insurance, and a generous retirement plan match!
Essential Duties and Responsibilities:
- Answer inbound customer calls & reply to inquiries via phone/text/email.
- Promote products, services, & preventive maintenance plans.
- Schedule routine & demand calls for service, maintenance, & sales appointments.
- Interface with call center technology to include CRM, Microsoft platforms, and other automated customer service tools.
- Make outbound calls to customers as needed.
- Document customer concerns & resolution.
- Efficiently route & dispatch on-call Service Technicians as needed.
- Assist with customer mailings & related projects.
- Other duties as assigned.
- Scheduled first shift, M-F, in-office, with rotating Saturday mornings
Requirements
- High personal integrity and desire to serve others
- High school diploma/GED required (college experience or degree a plus)
- 2 years of customer service or call center experience
- Strong verbal and written communication skills
- Dependable, patient, and compassionate personality
- Self-motivated with strong organizational ability
- Strong computer and data entry skills, to include Word, Excel, and Outlook
- Multi-lingual ability preferred!
Standard Heating, serving the Twin Cities for over 96 years, fosters a dynamic and supportive work environment. We are looking for individuals who are passionate about customer engagement and are eager to learn and grow. If this sounds like you, apply now!