What are the responsibilities and job description for the Customer Project Manager position at Standard Aero?
Customer Project Manager, APU
Build an Aviation Career You're Proud Of
Build your career with integrity by working at a company that doesn't just treat you like a number. Take charge of our day-to-day operations, so we remain the trusted source for aviation repair and maintenance. Work with your team to implement the right processes and practices across our organization to help ensure flight and product efficiency.
Join our team as a Customer Project Manager, where you will serve as the primary liaison between maintenance teams, OEMs, and our customers, ensuring seamless project execution. In this role, you will manage the service and delivery of maintenance operations surrounding business aircraft auxiliary power units. This CPM will specialize in facilitating the maintenance of Honeywell 36 Series APUs (GTCP36-100, 36-150).
What you'll do:
- Act as the primary point of contact between customers, MSP Administrators, OEM suppliers and Crew Chiefs, ensuring clear communication and alignment on project objectives.
- Manage the maintenance initiatives for as many as fifty (50) clients at a time, balancing multiple projects while ensuring high-quality service and on-time delivery.
- Establish detailed operational objectives and action plans to meet project performance goals.
- Develop and oversee program plans and schedules, ensuring adherence to milestones and operational targets.
- Utilize control systems and reports to measure project progress, including project schedules, budgets, material orders, labor targets, and Contract Change Orders (CCO).
- Identify potential project challenges and implement corrective actions in a timely manner.
- Ensure all company contract commitments are met and executed per customer agreements.
- Coordinate technical activities across departments, including production, procurement, quality control, logistics, and administration.
- Obtain customer approvals for work scope changes and overtime as needed.
- Provide alternative solutions and justifications for deviations from the project plan while developing recovery strategies.
- Drive sales by informing customers about company capabilities, special programs, and pricing incentives.
- Prepare customer quotations and administer warranty claims and special programs.
- Review invoices for accuracy, ensuring proper labor, materials, cost, and contract compliance.
- Investigate and resolve customer concerns and billing disputes in collaboration with internal teams.
- Ensure compliance with company-wide quality, environmental, and Safety Management System (SMS) policies.
Position Requirements:
- Minimum 3 years of mechanical experience within Aviation.
- Minimum 5 years of experience with project management, working across internal and external stakeholders.
- Proficiency with Salesforce (CRM) and Microsoft Office (MS Project/ SharePoint/Excel/ Outlook).
- Prior experience leading and influencing teams in a matrix environment (without direct reporting responsibility).
- Must be authorized to work in the U.S. without sponsorship.
- High School Diploma or GED equivalent.
Preferred Characteristics:
- Minimum 3 years of Project Management experience in Aviation.
- FAA Airframe & Powerplant License.
- Specialized certifications/training from aircraft manufacturers, OEM suppliers, FlightSafety, technical schools and/or CAE.
- Experience working in a Business Aviation MRO.
- Specialized training or certifications specific to Honeywell products.
- Strong business and financial acumen relevant to aviation, billing, and financial statements.
- Strong organizational, analytical, and decision-making skills with situational awareness.
- Excellent verbal and written communication skills, including presentation skills.
- Strong customer relations and conflict resolution skills.
Benefits that make life better:
- Relocation & Sign-On Bonus Eligible!
- Comprehensive Healthcare Insurance
- Tuition Reimbursement
- 401(k) with a 5% company match, immediately vested
- Paid Time Off accrued from day one
- Quarterly Bonus opportunities
- Health & Dependent Care Flexible Spending Accounts
- Short & Long-Term Disability Insurance
- Life & AD&D Insurance
- Career development and cross-training opportunities
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StandardAero is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, pregnancy, age, national or ethnic origin, religion, sexual orientation, gender identity or expression, transgender status, genetic information, status as a protected veteran, and basis of disability status or any other federal, state or local protected class.