Domestic Violence Caseworker, Crisis Line

We have an exciting opportunity for a full-time Bilingual DV Caseworker to join our Crisis Line / Emergency Response Services team providing supportive services to adults and children who are impacted by domestic violence.

Caseworkers provide phone-based support, counseling, advocacy, and referrals to people who are impacted by domestic violence, and in-person support to our emergency shelter and transitional housing program residents. They also provide emergency services to clients, including bringing them into our shelter; conducting intake interviews, shelter orientations, and peer counseling for clients. This role works Sunday through Thursday 3pm to 11.30pm. To meet the needs of our residential clients, this is a 100% onsite role.

Our Caseworkers deliver a confidential, efficient, and friendly service to our clients in a trauma-informed, empathetic, and non-judgmental manner. They must be able to work independently with minimal supervision, therefore previous experience working in a residential facility or answering a crisis line is required for these roles. The successful candidate will be experienced, comfortable and confident in their own abilities to make independent decisions and able to respond appropriately to manage and de-escalate emergency crisis situations with clients.

As well as answering our phone line, Caseworkers provide direct emergency services to clients alongside police and hospital staff, and provide interventions like safety planning, bringing clients to our confidential site from across Contra Costa County, and advocating on their behalf with other organizations and services.

Information management is vital to maintaining excellence in our service delivery, and our Domestic Violence Caseworkers keep up to date, accurate documentation of client contact and activity that occurs while they are working.

Required qualifications for this position:

• Fluent bilingual Spanish / English skills
• Minimum 2 years’ experience providing crisis intervention services, preferably including crisis line work.
• Excellent active listening and communication skills.
• Experience using positive problem-solving techniques and conflict resolution, de-escalation strategies.
• Strong oral and written communication skills.
• Ability to work with people from diverse backgrounds and demonstrate cultural competency.
• Ability to serve clients from a trauma-informed perspective, and in an empathetic manner, while maintaining appropriate boundaries
• Previous experience providing social services and/or peer counseling, preferably in the field of DV.

We consider the following as basic requirements for employment with us:

• Proficiency in computer skills, especially using Outlook, Word, Excel and customized databases.
• Commitment to maintain shelter-site confidentiality.
• Understanding of the Agency’s mission and ability to maintain appropriate boundaries with clients in all circumstances.
• Ability to work with people from diverse backgrounds.
• Reliable vehicle, valid California driver’s license, clean driving record, and proof of insurance (MVR will be run prior to hire and periodically thereafter)

Employment with STAND! is contingent upon clear fingerprint and criminal history record, and successful completion of U.S. Department of Justice Form I-9. Continued employment is contingent upon successful completion of the agency's mission-related required training.

Previous experience working in a residential facility, and a Bachelors’ Degree in social work or a related field, are preferred qualifications for this vacancy.

STAND! For Families Free of Violence was born from the strand of the equal rights movement that sought the eradication of violence against women. We are an organization that provides social services while participating in the larger activities of moving the dial on social justice. Successful candidates for all our positions will be eager to participate in social justice work including the interruption of structural inequity in service of ending gender-based violence. We are a values-led organization, and welcome employees eager to create and participate in a work culture of inclusion, interpersonal kindness, and accountability.

STAND! offers:

· The opportunity to make a difference in the lives of our clients.

· A learning environment

· Hourly rate between $27.30 – $28.67 DOE/DOQ including a 5% bilingual differential.

· Eligible for our generous benefits package which includes medical, dental, vision, life and AD&D insurance (plans with monthly premiums fully paid by STAND! are available), plus 403(B) retirement plan (limited employer match after one year’s service); and accrued vacation, sick leave and holidays.

To apply:

Apply by sending us a cover letter, resume and the names of three supervisory references to. In your cover letter, outline how your qualifications and experience meet the requirements of this role.

STAND! For Families Free of Violence is an Equal Opportunity Employer committed to staff diversity. We welcome applications from qualified people of all backgrounds. All qualified applicants will receive consideration for employment without regard to protected characteristics including disability and protected veteran status.

Job Type: Full-time

Pay: $27.30 - $28.67 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

Application Question(s):

• Tell us why you are interested in this role
• Tell us about your work experience, volunteering, or education that is relevant to this position

Education:

• High school or equivalent (Preferred)

Experience:

• Crisis intervention: 2 years (Required)
• crisis line and/or working in a residential community: 1 year (Required)
• working in the field of domestic violence: 1 year (Preferred)

Language:

• Spanish (Preferred)

License/Certification:

• Driver's License (Required)
• 40 hour DV Counselor Certificate (Preferred)

Work Location: In person

Salary : $27 - $29