Technical Experience Deskside Analyst

STAND 8 provides end to end IT solutions to enterprise partners across the United States and with offices in Los Angeles, New York, New Jersey, Atlanta, and more including internationally in Mexico and India
We are looking for a highly skilled and service-driven TechEx Deskside Analyst to join our Global Support Team. This role provides 1st and 2nd line deskside break/fix support and is ideal for someone passionate about technology, problem-solving, and delivering an exceptional user experience.
You will serve as the primary Technology Experience representative for the Miramar site, working alongside local colleagues who support broadcast technologies. This position requires strong technical expertise across Microsoft O365, Windows, macOS, mobile devices, and endpoint hardware.
The ideal candidate is proactive, resourceful, and able to resolve complex technical issues while maintaining outstanding customer satisfaction.
Responsibilities

• Provide break/fix deskside support for a wide range of IT issues.


• Install, configure, monitor, and maintain desktop/laptop hardware, software, and peripherals.


• Support the mobile workforce, including smartphones and remote technologies.


• Deliver exceptional customer service, ensuring SLAs are met or exceeded.


• Provide on-the-spot end-user training for system-related needs.


• Track incidents and requests through ServiceNow or similar ticketing systems.


• Identify and communicate process improvement opportunities to management.


• Participate in service improvement plans and operational projects.


• Collaborate cross-functionally with local teams supporting broadcast technologies.

Requirements

• Hands-on experience with:


• Windows OS


• macOS


• Office 365 / Microsoft 365


• Active Directory


• Mobile device support


• Previous experience in a deskside or IT support role.


• Experience using ServiceNow or other ticketing platforms.


• Ability to work within clearly defined SLA targets and performance metrics.


• Strong customer service mindset with the ability to work onsite and independently. Preferred Qualifications
  
  
  
  • A genuine customer-first attitude and ability to build trust quickly.
  
  
  • Strong interpersonal and communication skills, especially in face-to-face interactions.
  
  
  • Ability to excel in a high-demand, high-urgency environment.
  
  
  • Knowledge of ITIL fundamentals.
  
  
  • A collaborative team player with high motivation and problem-solving ability.
  
  
  
  Benefits
  
  
  
  • Medical coverage and Health Savings Account (HSA) through Anthem
  
  
  • Dental/Vision/Various Ancillary coverages through Unum
  
  
  • 401(k) retirement savings plan
  
  
  • Paid-time-off options
  
  
  • Company-paid Employee Assistance Program (EAP)
  
  
  • Discount programs through ADP WorkforceNow
  
  
  
  Additional Details
  The base range for this contract position is $22 - $32 / per hour, depending on experience. Our pay ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hires of this position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Qualified applicants with arrest or conviction records will be considered
  About Us
  STAND 8 provides end-to-end IT solutions to enterprise partners across the United States and globally with offices in Los Angeles, Atlanta, New York, Mexico, Japan, India, and more. STAND 8 focuses on the "bleeding edge" of technology and leverages automation, process, marketing, and over fifteen years of success and growth to provide a world-class experience for our customers, partners, and employees.
  Our mission is to impact the world positively by creating success through PEOPLE, PROCESS, and TECHNOLOGY.
  Check out more at ; and reach out today to explore opportunities to grow together!
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