What are the responsibilities and job description for the NYC - TechEx Desktop Support Engineer position at STAND 8?
STAND 8 provides end to end IT solutions to enterprise partners across the United States and with offices in Los Angeles, New York, New Jersey, Atlanta, and more including internationally in Mexico and India.We are seeking a highly skilled Level II Desktop Support Engineer to provide on-site technical support in a fast-paced entertainment and media environment. This role is responsible for delivering hands-on desktop, laptop, and mobile device support while ensuring a high level of customer service. The ideal candidate is comfortable working independently, engaging directly with end users, and supporting both Windows and Mac environments across a large campus setting.Location & Work Type Location: New York, NY Work Type: On-siteKey ResponsibilitiesTroubleshoot and resolve technical issues in Windows 10 and MacOS environments.Interface directly with users to diagnose and resolve desktop and laptop issues.Configure and troubleshoot smartphones and mobile devices.Set up and maintain functional desktop PC equipment, ensuring proper access to applications, software suites, and domain resources.Provide end-user support across a large campus and studio environment, requiring frequent outdoor walking between locations.Track and maintain service tickets using ServiceNow.Report challenges, issues, or roadblocks to the Manager in a timely manner.Deliver professional, friendly, and customer-service-focused support while working independently and unsupervised.Qualifications Required:Experience troubleshooting in both Windows 10 and MacOS environments.Strong hands-on knowledge of desktop and laptop troubleshooting.Ability to work professionally and maturely in an unsupervised setting.Friendly and customer-service-focused demeanor.Comfortable with outdoor walking and traveling across large studio locations.Preferred (Optional):Experience with ServiceNow or a similar ticketing system.BenefitsMedical coverage and Health Savings Account (HSA) through AnthemDental/Vision/Various Ancillary coverages through Unum401(k) retirement savings planPaid-time-off optionsCompany-paid Employee Assistance Program (EAP)Discount programs through ADP WorkforceNowAdditional Details The base range for this contract position is $22.5 - $32.5 / per hour, depending on experience. Our pay ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hires of this position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Qualified applicants with arrest or conviction records will be considered.About Us STAND 8 provides end-to-end IT solutions to enterprise partners across the United States and globally with offices in Los Angeles, Atlanta, New York, Mexico, Japan, India, and more. STAND 8 focuses on the "bleeding edge" of technology and leverages automation, process, marketing, and over fifteen years of success and growth to provide a world-class experience for our customers, partners, and employees. Our mission is to impact the world positively by creating success through PEOPLE, PROCESS, and TECHNOLOGY. Check out more at www.stand8.io; and reach out today to explore opportunities to grow together! By applying to this position, your data will be processed in accordance with the STAND 8 Privacy Policy.
Salary : $23 - $33