Product Manager

STAND 8 provides end to end IT solutions to enterprise partners across the United States and with offices in Los Angeles, New York, New Jersey, Atlanta, and more including internationally in Mexico and India
Serve as the Product Manager Liaison for the AV team, responsible for ensuring seamless technology operations that directly protect and enable tour revenue. This role bridges technical execution, vendor coordination, and strategic alignment with tour initiatives to maintain a high standard of reliability, readiness, and innovation across all tour technology platforms.
As part of this function, you will frequently collaborate with cross-functional groups including leadership, creative, engineering, and the Product Owner to ensure alignment across all workstreams. This position also requires strong organizational leadership, as you will act as the operational Manager for multiple vendor relationships and technology workflows.
Core Responsibilities
1. Strategic Partnership and Alignment

• Build and maintain strong relationships with the tour team to understand goals, challenges, and upcoming initiatives.
• Strategically align tour priorities with AV operations to ensure zero disruption to tour technology, particularly during content updates or system changes.
• Translate tour feedback into actionable plans for technology improvements or process refinements, collaborating closely with the Product Manager to ensure execution aligns with business priorities.

2. Vendor and Partner Management

• ANC Partnership
• Manage and coordinate onsite engineer support in alignment with tour schedules.
• Maintain regular communication with ANC to ensure service quality and responsiveness.
• Collaborate with creative team on Live Sync and other time-sensitive content or synchronization needs.
• Respond to software and hardware escalations in a timely fashion and communicate clearly to the tour team for preparedness and mitigation planning.

X-Studios Partnership

• Oversee the health and performance of AV equipment supported under X Studios' scope of work.
• Manage issue escalation processes to ensure timely resolution and accountability, particularly for incidents with potential revenue impact.
• Review partner performance and ensure adherence to SOW expectations.

3. Operational Excellence and Proactive Planning

• Actively plan tour hiatus windows for system updates, technology testing, and LED tile replacements.
• Develop and maintain a proactive maintenance calendar to minimize unplanned downtime and extend equipment life cycles.
• Drive continuous improvement in AV operational processes, ensuring readiness for future tours and content needs.
• Establish clear communication channels between vendors, tour operations, and internal AV stakeholders for efficient issue tracking and resolution.

4. Risk Management and Revenue Protection

• Identify operational and technological risks to tour continuity; develop mitigation strategies in partnership with stakeholders, vendors, and the Product Manager to ensure accountability.
• Monitor and escalate vendor performance issues that could impact tour experience or revenue.
• Maintain command over the technology that powers the tour.
• Provide timely updates to leadership on key risks, escalations, and resolutions.

5. Communication and Reporting

• Serve as the central point of contact for all AV-related operational updates, vendor escalations, and status reporting.
• Communicate clearly and proactively to the tour team regarding technology changes, maintenance windows, and system updates.
• Prepare summaries and insights for leadership on vendor performance, tour support, and system health.

Key Outcomes / Measures of Success

• Near-zero unplanned disruptions to tour technology operations.
• Timely response and resolution of vendor escalations.
• Trusted relationships with tour stakeholders.
• Improved system reliability and performance metrics.
• Clear, consistent communication across all partners and internal teams.

Benefits

• Medical coverage and Health Savings Account (HSA) through Anthem
• Dental/Vision/Various Ancillary coverages through Unum
• 401(k) retirement savings plan
• Paid-time-off options
• Company-paid Employee Assistance Program (EAP)
• Discount programs through ADP WorkforceNow

Additional Details
The base range for this contract position is $60 - $70 / per hour, depending on experience. Our pay ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hires of this position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Qualified applicants with arrest or conviction records will be considered
About Us
STAND 8 provides end-to-end IT solutions to enterprise partners across the United States and globally with offices in Los Angeles, Atlanta, New York, Mexico, Japan, India, and more. STAND 8 focuses on the "bleeding edge" of technology and leverages automation, process, marketing, and over fifteen years of success and growth to provide a world-class experience for our customers, partners, and employees.
Our mission is to impact the world positively by creating success through PEOPLE, PROCESS, and TECHNOLOGY.
Check out more at www.stand8.io; and reach out today to explore opportunities to grow together!
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