What are the responsibilities and job description for the HOSPITAL ACCOUNT LIAISON position at Stance Health Solutions, uniting SG Homecare and Western Drug?
Description
Position Overview
The Hospital Account Liaison is responsible for a wide range of duties to foster critical partnerships and ensure patients receive appropriate and timely care. This position will be held either on site of a respective hospital or in the field. The position will work closely with the onsite hospital staff as well as other departments of Stance’s operational teams. This position will be primarily responsible for specific clients or accounts. The primary responsibilities will be coordinating and processing orders (discharge or routine), whether it be by pulling and delivering equipment or processing the order. The Hospital Account Liaison must demonstrate superb customer service to maintain client relationships and help them navigate company products or services.
Essential Duties
Position Overview
The Hospital Account Liaison is responsible for a wide range of duties to foster critical partnerships and ensure patients receive appropriate and timely care. This position will be held either on site of a respective hospital or in the field. The position will work closely with the onsite hospital staff as well as other departments of Stance’s operational teams. This position will be primarily responsible for specific clients or accounts. The primary responsibilities will be coordinating and processing orders (discharge or routine), whether it be by pulling and delivering equipment or processing the order. The Hospital Account Liaison must demonstrate superb customer service to maintain client relationships and help them navigate company products or services.
Essential Duties
- Works with various hospitals, groups, and clients in the field.
- Serves as point of contact for case management, discharge coordinators and hospital and/or medical group staff
- Assists medical groups and/or other provider groups regarding products and services available under the contract
- Troubleshoots with the medical groups and any relevant on-site departments if issues arise.
- Maintain and control inventory kept on site of hospital, clinic or consignment closet
- Facilitate patient discharges by coordinating equipment delivery to bedside and home
- Create patient accounts and necessary sales orders
- Dispense equipment to patients when applicable
- Obtain patient copay when applicable
- Collect closet/consignment delivery tickets and referral documentation for internal processing
- Request authorizations through portals
- Perform other duties as assigned
- High School Diploma or GED (Two years college or equivalent work experience preferred)
- 1-3 years of industry-related experience
- Self-starter, organized, motivated and detail-oriented
- Adhere to all safety and compliance regulations
- Familiarity with the industry including equipment, logistics and insurance guidelines
- Excellent verbal and written communication skills
- Problem solving skills to propose mutually beneficial solutions
- Must possess a valid driver’s license in good standing
- Proficiency with word processing, spreadsheet and Microsoft Office