Membership Specialist At the Stamford JCC

Position Overview

The Membership Specialist is responsible for driving membership sales and retention while delivering exceptional customer service and member experience within our thriving community of over 7,000 members. This role is central to the Member Experience Team, stewarding the complete member journey from initial inquiry through ongoing engagement and referral. The Membership Specialist serves as an ambassador for the JCC, ensuring every interaction reflects our commitment to excellence, warm community values, and mission-driven service.

Join a collaborative team environment dedicated to fostering meaningful connections and supporting our diverse membership base. This is a full-time position with competitive compensation

Primary Responsibilities

Sales & Growth

• Achieve or exceed individual and team membership sales goals through consultative selling practices including lead generation, tour scheduling, sales execution, relationship building, and member retention
• Contribute to team-based sales objectives while maintaining a minimum 70% closing ratio
• Process all new member applications accurately and maintain up-to-date member information in CRM database
• Develop and maintain relationships with prospective members, current members, and community groups to expand our growing membership base
• Cross-sell programs and services to members, identifying individual needs and connecting them to appropriate departments and offerings
• Serve as a membership ambassador to the community, actively promoting the value of JCC membership

Member Experience & Customer Service

• Create a positive, welcoming environment that reflects the warm community culture of the JCC
• Ensure members maximize their experience by understanding membership benefits and engaging in meaningful conversations
• Respond to all member inquiries and phone calls within one business day
• Address member customer service issues, connecting families with appropriate JCC department personnel and reporting concerns
• Conduct exit interviews with departing members to understand reasons for cancellation
• Implement and support member retention plans for new and existing members
• Exemplify professionalism and warm, personable service that reflects the JCC mission and values

Schedule Flexibility & Coverage

• Work a flexible full-time schedule including early morning and evening hours as needed to serve member needs
• Serve as a leave replacement for other front-desk and member services staff during absences, vacations, and peak periods
• Assist welcome desk coverage as needed to ensure consistent member support
• Participate in special events, open houses, and community initiatives
• Maintain consistent availability to support operational needs

Administrative & Database Management

• Utilize the JCC's CRM system effectively to maintain accurate, current member data and interactions
• Perform general office administration and support duties as required
• Manage multiple tasks efficiently in a fast-paced environment
• Maintain strong written and verbal communication

Team & Organizational Contribution

• Actively participate in agency-wide initiatives and team meetings with a collaborative spirit
• Work toward shared team goals and celebrate collective achievements
• Propose innovative programs, services, and initiatives to improve membership value and member experience
• Collaborate with all JCC departments to enhance overall organizational effectiveness

Required Qualifications

• Education: Associate's degree or bachelor's degree preferred
• Sales Experience: 2 years of retail service or sales experience; previous consultative sales experience in a membership-driven organization a plus
• Communication Skills: Outstanding verbal and written communicator with strong relationship-building abilities
• Demeanor: Positive, warm, friendly, and personable attitude with ability to connect with diverse populations
• Technical Proficiency: Strong knowledge of Microsoft Office, email, internet, and CRM database systems
• Customer Service: Demonstrated background in delivering exceptional customer service
• Professional Attributes: Ability to multitask, adapt to change, work flexibly, and thrive in a dynamic environment; team player mentality
• Schedule Flexibility: Ability to work varied hours including early mornings, evenings, and as needed for leave coverage
• Sales Mindset: Entrepreneurial spirit and confidence performing on incentive-based compensation structure

The JCC of Stamford serves a vibrant community of over 7,000 members and continues to grow. This position offers the opportunity to make a meaningful impact on our community while building a rewarding career in nonprofit membership services within a warm, collaborative team environment. The ideal candidate is energetic, results-oriented, genuinely passionate about helping families discover the value of JCC membership and programming and committed to contributing to our team's collective success.

The JCC of Stamford is an equal opportunity employer committed to building a diverse and inclusive workplace.

Pay: $45,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off

Work Location: In person

Salary : $45,000 - $55,000