Dispatcher

Role Summary:

The Dispatcher will act as a communication point for all calls: coordinate requests, transmit messages and track vehicles. This individual would enable different parties to communicate well by ensuring the accurate and timely transmission of information.

Role Priorities / Responsibilities:

• Ensure all route service drivers are working in/on pre-assigned routes/tasks each day
• Answer customer calls and dispatch drivers and equipment
• Document all calls
• Coordinate with supervisor to allocate, schedule, and assign jobs to the workforce
• Coordinate with the technicians, billable or non-billable ticket
• Assign the appropriate equipment and employees to corresponding jobs
• Enter data into computer system and keep dispatch records/logs and status reports
• Coordinate with billing personnel
• Address problems and requests by transmitting information or providing solutions
• Plans and organizes appropriate work time and resource requirements
• Use radio, phone or computer to send crews, vehicles or other field units to appropriate locations
• Monitor the route and status of field units to coordinate and prioritize their schedule
• Provide field units with information about orders, traffic, obstacles, and requirements
• Understand and identify customer safety requirements of on-site personnel and communicate to Office Manager and Ops Manager
• Communicate all issues to Ops Manager in a timely and efficient manner
• Ability to prioritize calls according to urgency and importance
• Have a firm understanding of logistics, routes, and associated equipment
• Ability to remain calm and composed
• Must be able to multi-task
• Ability to take appropriate action with little supervision
• Results oriented and driven to complete customer jobs
• Excellent verbal and written communication skills
• Strong organization skills
• Proficient computer and telephone skills

Essential Knowledge, Skills and Abilities:

Stallion Infrastructure Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.