What are the responsibilities and job description for the Customer Care Specialist position at Stallergenes Greer?
Overview:
We are seeking a Customer Service Representative to join our team. The ideal candidate should possess excellent communication skills and be proficient in outbound calling. Bilingual proficiency, particularly in Spanish, is highly desirable.
Duties:
- Handle incoming customer inquiries via phone, email, and chat
- Provide information about products and services
- Assist customers with order placement and tracking
- Upsell products and services to increase sales
- Conduct data entry to update customer records accurately
- Maintain a high level of phone etiquette in all customer interactions
Experience:
- Previous experience in customer service or sales is preferred
- Ability to communicate effectively with customers
- Proficiency in Spanish and other languages is a plus
- Strong analytical skills to assess customer needs and provide appropriate solutions
- Familiarity with CRM systems for managing customer interactions
Joining our team as a Customer Service Representative offers the following benefits:
- Competitive salary
- Opportunities for career advancement
- Training and development programs to enhance skills
If you are a motivated individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
Job Type: Full-time
Pay: From $18.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Ability to Relocate:
- Lenoir, NC: Relocate before starting work (Required)
Work Location: In person
Salary : $18