Field Services Manager

Position Summary:

Staley Technologies partners with businesses nationwide to provide innovative technology solutions and services, delivering scalable field service support with a focus on quality, safety, and customer satisfaction. Staley Technologies is seeking a highly organized and motivated Field Service Manager to oversee the coordination and execution of field service operations. This role involves managing and scheduling a team of Field Service Data Technicians, subcontractors, and 1099 contractors through a nationwide technician platform. The ideal candidate will possess strong logistical, communication, and organizational skills, with the ability to balance field service operations, fleet management, and warehouse logistics.

Key Responsibilities:

• Coordinate and schedule field service activities across multiple projects nationwide.
• Ensure customer service and quality are at the highest level.
• Manage daily assignments and productivity of Field Service Technicians, Electricians, subcontractors, and 1099 contractors using a technician management platform.
• Monitor and optimize technician routes and schedules to ensure timely and cost-effective service delivery.
• Recording keeping of time, expenses & documentation for all direct reports.
• Forecast & plan staffing of nationwide projects and deployment.
• Oversee fleet operations, including vehicle assignment, maintenance, and compliance tracking.
• Support warehouse operations, including inventory control, asset tracking, staging of equipment, and coordination of inbound/outbound logistics.
• Ensure all technicians are compliant with safety protocols, company policies, and customer requirements.
• Collaborate with internal departments to ensure alignment between field operations and project goals.
• Oversee and support the professional growth, performance, and development of direct reports through regular monitoring, coaching, and feedback.
• Other duties as assigned.

Qualifications:

• Proven experience in field service coordination, technician management, or a similar role.
• Strong knowledge of workforce management platforms and scheduling tools.
• Experience working with subcontractors and 1099 employees.
• Familiarity with fleet operations and warehouse logistics is strongly preferred.
• Excellent communication, organizational, and problem-solving skills.
• Ability to multitask in a fast-paced environment and adapt to shifting priorities.
• Proficiency in Microsoft Office Suite and other relevant software.
• High school diploma or equivalent required; technical or logistics-related certifications are a plus.

Preferred Qualifications:

• Knowledge of structured cabling is a plus.
• Knowledge of network equipment is a plus.
• Knowledge of electrical systems is a plus.
• Experience working in a multi-site or nationwide service environment.
• Ability to travel occasionally, if required.

Additional Information:

Safety-Sensitive Role:

This position is classified as safety-sensitive and is subject to pre-employment and ongoing drug and alcohol testing in accordance with state and federal guidelines. Safety-sensitive roles involve responsibilities where impairment could present a risk to the employee or others.

Equal Employment Opportunity:

Staley Technologies is committed to providing equal employment opportunities to all individuals regardless of race, color, ethnicity, national origin, religion, gender, sexual orientation, gender identity, age, disability, veteran status, or any other protected characteristic.