What are the responsibilities and job description for the Support Technician position at STAID LOGIC?
Job Summary
We are seeking a dedicated and skilled Support Technician to join our IT team. The ideal candidate will be responsible for providing exceptional technical support to our users, ensuring the smooth operation of our IT infrastructure. This role involves troubleshooting software and hardware issues, managing computer systems, and assisting with network administration tasks. The Support Technician will play a crucial role in maintaining high levels of customer service and satisfaction.
Skills and qualifications:
- 7 years of experience in Service Desk.
- Excellent problem-solving and analytical skills.
- Comprehensive knowledge of computer systems and experience troubleshooting hardware and software.
- The ability to break down technological processes and deliver clear, step-by-step instructions.
- Patient, friendly demeanor with a great aptitude for listening. Strong verbal and written communication skills. Commitment to providing exceptional customer service.
Preferred qualifications:
- Passion for problem-solving and customer service.
- Tech savvy, with experience working in a tech-related field.
- Ability to diagnose and resolve a variety of technical issues.
- Team-oriented mindset with an openness to constructive feedback.
- Eagerness to learn new technologies and systems.
- Experience working as an IT help desk technician or in a similar customer support role
Job Type: Part-time
Pay: $29.00 - $30.00 per hour
Benefits:
- 401(k)
Work Location: In person
Salary : $29 - $30