What are the responsibilities and job description for the Call Center Representative/Banking position at STAID LOGIC?
Job Responsibilities:
Respond to a high volume of incoming telephone calls related to a variety of customer service requests and general banking inquiries. Quickly identify the customer’s needs, determine the best solution or provide an alternative recommendation, and communicate the proper resolution to the customer. The ideal candidate understands and strives to meet or exceed the Contact Center’s Key Performance Metrics on a daily, weekly and monthly basis.
Promotes bank products and services by properly identifying the customer’s needs and providing appropriate offerings.
Performs various tasks to include refund requests, dispute handling, payoff quotes, address complaints, update account changes, process stop payments, submit credit card limit increase inquiries.
Provide basic trouble shooting support for online banking products and services such as password resets, mobile banking, and bill payments.
Support branch operations and act as a liaison between the branch and customer through engagement and ownership of the service request. Act as the “voice of the customer” by submitting feedback.
Builds sustainable relationships by displaying a friendly demeanor, superior customer service, empathy and the desire to help, while providing exceptional customer service. Performs other related duties and projects as assigned by management. Ability to work some holidays and weekends.
Education: High School Diploma or GED, college a plus
Experience: 3 years in a high volume (100 calls), inbound Call Center/Contact Center OR College degree in lieu of experience.
Job Type: Contract
Pay: $21.00 - $25.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
Work Location: In person
Salary : $21 - $25