What are the responsibilities and job description for the Banking Customer Service Representative position at STAID LOGIC?
Job Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. You will handle inquiries, resolve issues, and ensure customer satisfaction through effective communication and problem-solving skills. This position is ideal for individuals who thrive in a fast-paced environment and possess strong interpersonal skills.
Duties
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide accurate information regarding products and services to enhance customer experience.
- Assist customers with order processing, returns, and exchanges.
- Maintain detailed records of customer interactions and transactions using data entry skills.
- Handle outbound calling to follow up on customer feedback or resolve outstanding issues.
- Collaborate with team members to improve overall service delivery and client satisfaction.
- Utilize Microsoft Office applications to document communications and manage reports.
- Demonstrate excellent phone etiquette while maintaining a positive attitude during interactions.
Job Type: Full-time
Pay: $25.00 - $28.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
Work Location: In person
Salary : $25 - $28
