What are the responsibilities and job description for the Branch Manager position at StagePoint Federal Credit Union?
StagePoint Federal Credit Union has been a trusted financial partner since 1935, dedicated to helping hard-working Americans achieve their financial goals. With a deep understanding of the challenges and aspirations at every life stage, StagePoint provides personalized guidance to build brighter financial futures. Our team is committed to delivering exceptional service and innovative solutions to meet the unique needs of our members. At StagePoint, we are here to point the way to success, offering stability and trust as a foundation for financial growth.
This is a full-time, on-site Branch Manager role located in Casper, WY. The Branch Manager will oversee daily operations, manage branch staff, drive member engagement, and ensure a high standard of customer satisfaction. Responsibilities include guiding and developing staff, achieving business goals, monitoring compliance with regulatory requirements, and coordinating operational efficiency. Additionally, the Branch Manager will develop relationships with members, promote financial products and services, and foster a positive and productive workplace culture.
- Strong leadership, supervisory, and team management skills to motivate and develop staff
- Proficiency in financial analysis, reporting, and operational management
- Abilities in customer relationship management, member engagement, and conflict resolution
- Knowledge of banking regulations, compliance, and credit union products and services
- Excellent problem-solving, decision-making, and organizational skills
- Exceptional communication, interpersonal, and negotiation abilities
- Experience in sales and business development is a plus
- Bachelor’s degree in Business Administration, Finance, or related field preferred
- Prior experience in the financial services industry, particularly in branch management, is highly desirable