What are the responsibilities and job description for the Hospitality Manager position at Stage Karaoke & Studios?
As a Manager, you will be responsible for overseeing the day-to-day operations of the venue. Your primary focus will be on ensuring excellent customer service, managing staff, maintaining a welcoming atmosphere, and optimizing revenue generation. You will report directly to the General Manager or Owner and collaborate with various departments to achieve business objectives.
Key Responsibilities:
Customer Service Excellence:
- Greet and welcome guests, ensuring a positive and memorable experience.
- Address customer inquiries, concerns, and feedback promptly and professionally.
- Monitor service standards and implement improvements to enhance customer satisfaction.
Staff Management:
- Recruit, train, and supervise staff
- including bartenders, servers, hosts/hostesses, and security personnel.
- Create staff schedules, Review SOP efficiency, and ensure compliance with labor laws and regulations.
- Conduct performance evaluations, provide feedback, and develop training programs for staff development.
Operational Efficiency:
- Oversee daily operations, including opening and closing procedures, inventory management, and cash handling.
- Monitor cleanliness, maintenance, and safety standards to ensure a comfortable and safe environment for guests and staff.
Sales and Revenue Optimization:
- Develop and implement sales strategies to drive revenue and meet sales targets, including promotions, upselling, and special events.
- Analyze sales and data via PnL reports
Compliance and Regulations:
- Ensure compliance with all relevant laws, regulations, and licensing requirements related to alcohol service, health and safety, sanitation, and labor practices.
- Conduct regular inspections, audits, and training sessions to maintain compliance standards and mitigate risks.
Qualifications
- Strong leadership, communication, and interpersonal skills.
- Knowledge of beverage service, mixology, and alcohol laws and regulations.
- Excellent organizational, problem-solving, and decision-making abilities.
- Ability to work flexible hours, including evenings, weekends, and holidays.
Benefits:
- Competitive salary and performance-based incentives.
- Health insurance
- Opportunities for career growth and advancement within the organization.
- Staff discounts, training programs, and employee recognition initiatives.
REQUIREMENTS
- Excellent verbal communication skills
- Great teamwork skills
- Great Leadership skills
- Great organizational skills
- Some experience in a managerial role within the hospitality industry, preferably in a lounge, bar, or nightclub setting.
- Experience in restaurant/bar operations
- Understands what it takes to giving Great customer service
We are bringing something new to Boston's nightlife with all new state of the art, eye capturing design and concept. We are in the business for creating memories! This is Karaoke like never before! Our team aims to change the stigma that follows karaoke. We have a beautiful main stage equipped with the latest High tech Design and a Video wall spanning 100 feet around the room. With 12 private rooms, a full bar, and thousands of songs in different languages, Stage is here to provide an experience like no other!! We strive to bring as many different cultures together, and what better way to do that, than through MUSIC!! IF YOU LOVE MUSIC! IF YOU LOVE PEOPLE! Then we would love to have you on our TEAM!! Located on the corner of Harvard and Brighton Ave in Allston MA.