Specialist, Scheduling and Cell Logistics- Pharma (Hybrid- Seattle, WA)

Specialist, Scheduling and Cell Logistics Pharma (Hybrid Seattle, WA)

We are seeking a Specialist, Scheduling and Cell Logistics Pharma for our global pharmaceutical client. The Specialist, Scheduling and Cell Logistics will be responsible for scheduling and monitoring patient treatment schedules for the manufacturing of clinical autologous cellular immunotherapy products. They will serve as cell therapy treatment center s main point of contact for patient scheduling and will resolve real-time operational issues related to transportation, manufacturing, distribution, and administration.

The primary duty of the Specialist, Scheduling and Cell Logistics is to execute day-to-day operations (>= 95% of time). Participation in projects and working groups is growth opportunity as operations permit, considering performance and alignment with development plan.

This is a 40-hour per-week, 12-month contract (extensions possible), 60% onsite at the client s office in Seattle, WA. (Timing: Sunday- Thursday; 2PM-10:30 PM PST)

This is a W2 role as a Stage 4 Solutions employee. Health benefits and a 401K are offered.

Responsibilities

• Act as primary scheduling point of contact for clinical trials and healthy donor program as assigned
• Create and maintain patient schedules in coordination with treatment sites and manufacturing sites
• Troubleshoot and develop plans of action for issues throughout the patient journey
• Interact with internal and external stakeholders over the phone and email
• Ensure a positive end-to-end customer experience
• Execute exception processes such as product returns, product replacements, and out of spec product
• Input and maintain transactional data related to patient schedules within scheduling system
• Train treatment sites on patient scheduling processes as assigned
• Document feedback from customers and partners as received
• Create and maintain master data in account management system
• Actively participate in tactical and other meetings as assigned
• Facilitate daily operations activities and meetings including shift turnover on rotating basis
• Provide real-time scheduling portal support to external users
• Lead meetings with clinical matrix teams as assigned
• Raise escalations and execute as assigned
• Comply with applicable SOPs, work practices, and other documentation
• Establish and maintain a trusted relationship with clinical internal partners
• Accountable for individual performance
• Execute project tasks as assigned
• Execute working groups tasks as assigned
  
  

Requirements

• Bachelor s degree and 4 years of work experience is required.
• Work experience in customer service, call center operations, patient services/navigator, account management, logistics, or supply chain preferred
• Operational Excellence in High-Volume Environment is required.
• Ability to manage multiple tasks with accuracy, speed, and reliability
• Strong attention to detail with consistent delivery in time-critical workflows
• Experience in Maintaining data integrity, meets deadlines, and balances competing priorities
• Overtime may occasionally be required as assigned.
• Holiday support is required as assigned.
  
  

Please submit your resume to our network at https://www.stage4solutions.com/careers/ (please apply to the Specialist, Scheduling and Cell Logistics Pharma (Hybrid Seattle, WA) role).

Please feel free to forward this project opening to others who may be interested.

Stage 4 Solutions is an equal-opportunity employer. We celebrate diversity and are committed to providing employees with an inclusive environment that is free of discrimination and harassment. All employment decisions are based on the job requirements and candidates qualifications, without regard to race, color, religion/belief, national origin, gender identity, age, disability, marital status, genetic information, or other applicable legally protected characteristics.

Compensation: $40/hr. - $41.63/hr.