Customer Service/Call Center Rep (Service BDC)Hourly Pay + Bonuses

Customer Service / Call Center Representative (Service BDC)
Hourly Pay Bonuses | Baton Rouge Area

Join Our Service Team

A busy and growing automotive dealership in the Baton Rouge area is looking for a motivated Customer Service / Call Center Representative (Service BDC) to join our Service Department Call Center.

This role focuses on customer communication, scheduling service appointments, and following up with customers regarding recommended maintenance and repairs.

If you enjoy helping customers, communicating over the phone, and working in a fast-paced environment, this is a great opportunity to build a career in the automotive industry.

Hiring Process – Fast and Convenient

Our hiring process is designed for speed and convenience. Candidates who meet the initial qualifications will receive a video interview link that can be completed 24 hours a day, 7 days a week at your convenience.

This eliminates scheduling conflicts and allows you to complete your interview when it works best for you. It also gives our team an opportunity to learn more about you before moving forward in the process.

Video interviews are becoming a modern and efficient way for both candidates and dealerships to connect during the hiring process.

Responsibilities

• Handle inbound and outbound calls for the service department (heavy outbound focus)
• Schedule service appointments for customers
• Follow up with customers regarding recommended maintenance and repairs
• Contact existing customers regarding upcoming service needs and dealership promotions
• Provide excellent customer service and ensure a positive dealership experience
• Work closely with service advisors and service management to support daily operations
• Maintain accurate customer records in the dealership CRM system
• Help increase service department traffic and customer retention

Qualifications

• Strong phone and communication skills
• Sales, call center, or customer service experience preferred
• Automotive experience is a plus but not required
• Friendly, professional, and customer-focused attitude
• Ability to multitask in a fast-paced environment
• Basic computer skills and ability to learn CRM systems
• Self-motivated with a positive attitude

Compensation and Benefits

• Competitive hourly pay plus performance bonuses
• Paid training
• Health benefits
• Paid time off
• Career advancement opportunities within the dealership
• Supportive team environment

Benefits:

• Employee discount
• Health insurance
• Referral program

Work Location: In person