What are the responsibilities and job description for the Customer Service Representative position at Staffworks?
Customer Service Representative
Staffworks is currently seeking a Customer Service Representative to fill an open position within a company located in Liverpool, NY. The ideal candidate should have great multitasking skills, be detail oriented, organized, and capable of communicating clearly and concisely.
Schedule:
Monday to Friday
8am to 5pm (with one hour lunch)
Pay Rate:
$20.00 to $22.00 an hour DOE
Requirements of the Customer Service Representative
- High School Diploma or GED
- Associate or bachelor’s degree in business or related field preferred
- Minimum 5 years Customer Service or Sales preferred
Benefits of the Customer Service Representative
- Temp to Hire
- Weekly pay
- Benefits once hired on
Responsibilities of the Customer Service Representative
- Develops and maintains relationships with potential customers/ customers in the gasket, insulation, tape, and adhesive fields.
- Interacts with customers via telephone, email, fax, or in person to provide support and information on products or services.
- Applies knowledge of the field and product features to match products to the needs of customers.
- Answers inquiries from clients concerning products, their uses, and the industry at large.
- Provides information, quotes, credit terms, and other bid specifications to customers.
- Facilitates the negotiation of prices, terms of sales, and/or service agreements; prepares contracts and submits orders.
- Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff.
- Ensures that appropriate actions are taken to resolve customers’ problems and concerns.
- Collaborates with purchasing and production departments, managers, and other staff to confirm that orders are processed with accuracy and efficiency and that products are provided properly.
- Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
- Maintains all customer and sales related filing.
- Travel to meet with clients or potential clients will be required as needed
- Performs other duties as assigned.
Required KSAs:
- Reading, Speaking and Comprehending English – Advanced Math & Problem-Solving Skills – Detailed & Organized
We are an Equal Opportunity Employer and celebrate diversity at all levels of our organization.
Apply now for consideration!