What are the responsibilities and job description for the Customer Service Representative position at StaffWorks, Inc.?
Our client is an electronic manufacturer that has been in business for over 100 years! They manufacture pins that have various applications supporting many different industries. They have much to offer their employees and are currently seeking a Customer Service Representative. In this role you will work with customers, sales, engineering, production and the accounting team. Apply today and if you're qualified one of our recruiters will contact you asap!
Pay Rate : 21-$24 Hourly
Why Work Here : ?
Competitive pay and consistent strong annual increases.
4 day work week in the summer!
11 days PTO year 1! 10 Holidays!
401K 6% match!
Strong medical benefits.
Responsibilities :
Provide timely customer service and support (via email and phone).
Maintain accurate customer data and log customer communications in our ERP system. Other tasks include order entry, order confirmation, schedule changes, shipping details, tracking information, etc.
Help expedite and process sample requests (identify which part, find location and shipping of parts).
Participate in cross-functional teams on special projects for professional growth and development or key business objectives.
Manage general office duties such as answering phones, handling mail, ordering supplies, and maintaining office equipment.
Provide administrative support to the management team, including scheduling meetings, preparing reports, and handling correspondence.
Oversee office organization and cleanliness, ensuring a productive and efficient work environment.
Assist with coordinating company events.
Performs other related duties as requested or assigned.
Qualifications :
Previous customer service experience.
Experience with an ERP System.
Strong problem solving skills, time management, and detail orientated.
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