Life Health Insurance Agent

Position: Life and Health Insurance Agent

Location: Knoxville, Tn.

Full time

On-site

$22-$23

Accept inbound calls from prospective customers, assess needs and offer available products

• Ability to comprehend and clearly articulate product knowledge from various Healthcare Insurance Plans to prospective members/callers

• Provide explanation on quotes and product or coverage questions

• Identify customer needs, clarify information, research solutions and/or alternatives

• Remain up to date on product offerings, enhancements, and/or changes and modifications

• Apply professional solutions to customer problems to resolve issues and improve customer satisfaction quickly and effectively

• Detail all customer interactions, including action taken and follow up needed in a comprehensible way

• Guide customers through troubleshooting the enrollment portal

• Identify escalating priority issues and report them to the necessary department

• • Understand and comply with insurance regulations and practice

Qualifications:

• Bachelor's Degree or equivalent relevant work experience

• Previous insurance background required

• Effective communication skills

• Demonstrated persuasion and negotiation skills

• Strong interpersonal skills to build rapport with our customers

• Demonstrated proficiency of MS Office products (Outlook, Word, and Excel), internet, and other related computer applications.

• Life and Health Insurance License preferred. Position requires incumbent to maintain current state insurance license in life and health.

• Bilingual Spanish-speaking a plus