What are the responsibilities and job description for the Life Health Insurance Agent position at StaffSource?
Position: Life and Health Insurance Agent
Location: Knoxville, Tn.
Full time
On-site
$22-$23
Accept inbound calls from prospective customers, assess needs and offer available products
• Ability to comprehend and clearly articulate product knowledge from various Healthcare Insurance Plans to prospective members/callers
• Provide explanation on quotes and product or coverage questions
• Identify customer needs, clarify information, research solutions and/or alternatives
• Remain up to date on product offerings, enhancements, and/or changes and modifications
• Apply professional solutions to customer problems to resolve issues and improve customer satisfaction quickly and effectively
• Detail all customer interactions, including action taken and follow up needed in a comprehensible way
• Guide customers through troubleshooting the enrollment portal
• Identify escalating priority issues and report them to the necessary department
• • Understand and comply with insurance regulations and practice
Qualifications:
• Bachelor's Degree or equivalent relevant work experience
• Previous insurance background required
• Effective communication skills
• Demonstrated persuasion and negotiation skills
• Strong interpersonal skills to build rapport with our customers
• Demonstrated proficiency of MS Office products (Outlook, Word, and Excel), internet, and other related computer applications.
• Life and Health Insurance License preferred. Position requires incumbent to maintain current state insurance license in life and health.
• Bilingual Spanish-speaking a plus
Salary : $22 - $23