Director of Dining Services

East Tennessee | Hospitality & Dining 

Location: Loudon, Tennessee  |  Type: Full-Time, Salaried  |  Salary: $53,000 per year

We are seeking an experienced and motivated Dining Manager to oversee all aspects of our dining operation. This is a key leadership role responsible for delivering an exceptional guest dining experience, managing front-of-house staff, and ensuring smooth, professional service at every meal. The ideal candidate is a strong communicator, natural leader, and passionate about hospitality.

• Oversee the daily operations of the dining room, ensuring consistently high standards of service, presentation, and guest satisfaction.
• Recruit, train, schedule, and supervise front-of-house dining staff, fostering a positive and professional team environment.
• Collaborate with the culinary team to coordinate meal service, menu rollouts, and special dining experiences.
• Manage dining reservations, seating arrangements, and guest flow to ensure a seamless experience.
• Handle guest feedback and resolve any service issues promptly and professionally.
• Monitor and manage dining budgets, labor costs, and supply needs.
• Ensure compliance with all health, safety, and sanitation standards.
• Support and execute private events, special dinners, and curated dining packages.
• Maintain thorough knowledge of menu offerings, ingredients, and allergens to guide staff and assist guests.
• Uphold and reinforce a culture of warm, attentive, and personalized Southern hospitality.

• 3 years of experience in a dining management or front-of-house leadership role, preferably in an upscale, resort, or fine dining environment.
• Proven ability to lead, motivate, and develop a hospitality team.
• Strong organizational and time-management skills with the ability to manage multiple priorities.
• Excellent interpersonal and communication skills with a guest-first mindset.
• Experience with reservations systems and point-of-sale (POS) platforms.
• Food Handler’s certification or ServSafe Manager certification (or ability to obtain upon hire).
• Flexibility to work evenings, weekends, and holidays as required.
• Passion for local, seasonal dining and a genuine love of hospitality.

This is a wonderful opportunity to step into a meaningful leadership role within a dedicated, close-knit hospitality team in a truly special East Tennessee setting. We believe great dining experiences start with great people, and we are committed to supporting and investing in our team. If you are a hospitality professional who takes pride in your work and thrives in a warm, collaborative environment, we would love to hear from you.