What are the responsibilities and job description for the Business Systems Analyst - ServiceNow / IT Infrastructure position at Stafford Gray?
Stafford Gray is looking for an experienced Business Systems Analyst to support a public-sector IT Infrastructure Services organization in Southeast Michigan. You’ll work across the Networking, Server, Workstation Services, Microsoft 365, VoIP/Telecommunications, and Service Center teams. You’ll own project assignments from requirements through implementation, so this role suits a self-starter who takes ownership.
This is a hybrid role with a minimum of 2 days per week onsite in the Waterford/Pontiac area. Remote days follow standard business hours from an adequate home office. The engagement is ongoing, with a target start in early November.
What you’ll do
- Gather requirements, analyze data, design solutions, and write technical requirements for infrastructure projects
- Support ServiceNow integrations, including Asset Management, Inventory Management, CMDB/Discovery, and Webex
- Test and implement technology solutions, and support users through rollout
- Research current systems and create procedures that improve them
- Train and support end users
- Write Requests for Proposals (RFPs) and contract Scopes of Deliverables
Required
- 5 years of experience as a Business Analyst or Business Systems Analyst
- Hands-on ServiceNow experience, specifically integrations or work in Asset Management, Inventory Management, or CMDB/Discovery. This is a firm requirement. Please don’t apply without it.
- Strong experience with the Microsoft 365 productivity suite
- Data analytics experience
- Ability to be onsite in the Waterford/Pontiac area at least 2 days per week
Nice to have
- Telecommunications Expense Management (TEM) experience
- Experience writing RFPs, contracts, or scopes of work
- Background supporting infrastructure teams (network, server, endpoint, VoIP)