Application Systems Manager

Job Description

The Applications Manager is responsible for leading the strategy, design, implementation, and maintenance of enterprise software applications, ensuring a high level of availability and security of the supported business applications. The position participates in planning and implementing policies and procedures to ensure consistent system provisioning and maintenance, aligning with County goals, industry best practices, cybersecurity standards, and regulatory requirements. Supervision is exercised over personnel.

The hiring range for this position is from $101,524.80 to $139,609.60 based on experience.

The full salary range for this position is from $101,524.80 to $177,673.60 to provide opportunity for growth and development.

Examples of Duties

• Leads and manages the applications team, including systems analysts, programmer analysts, focused on low-code development, systems integration, and user support;
• Participates in and supports the adoption and governance of low-code platforms, capacity planning, and the development of long-term strategic goals for desktop, enterprise, and cloud-based Software-as-a-Service (SaaS) systems in conjunction with end-users and department managers;
• Coordinates with cybersecurity team, network team, and database administration functions to implement desktop and enterprise systems that utilize industry best practices to meet Information Technology and other departments' strategic goals and objectives;
• Oversees the lifecycle of applications, including design, development, deployment, and continuous improvement using Agile and DevOps practices;
• Collaborates with departments to identify opportunities for digitizing and improving constituent-facing services;
• Supports the functionality of web-based, cloud-based, and a variety of software platforms, including MS SQL Server, and Microsoft Power Platform;
• Ensures the integrity and security of enterprise data on host computers, multiple databases, and during data transfer in accordance with business needs and industry best practices regarding privacy, security, and regulatory compliance;
• Participates in network, security, and financial system audits;
• Anticipates, mitigates, identifies, troubleshoots, and resolves hardware and software problems on servers, workstations, and mobile devices. Escalates incidents as necessary;
• Develops and maintains documentation, training materials, and change management processes for application rollouts;
• Recommends, schedules, and performs software and hardware improvements, upgrades, patches, reconfigurations, and/or purchases;
• Researches emerging products, services, protocols, and standards in support of systems software procurement and development efforts;
• Participates in negotiations with vendors, outsourcers, and contractors to secure software products and services;
• Manages vendor relationships and contracts related to application platforms and services;
• Develops, documents, and maintains policies, procedures, and associated training plans for system administration and appropriate use. Create required reports in response to business user needs;
• Monitors application performance and user feedback to drive enhancements and ensure high satisfaction;
• Develops and oversees change management processes for desktop and enterprise software upgrades, implementations, and changes;
• Performs related tasks as required.

Knowledge, Skills and Abilities

• Deep understanding of low-code/no-code platforms and their application in government or enterprise environments;
• Extensive knowledge of data analytics, business intelligence software, ETL/batch processing, and Crystal reports;
• Technical knowledge of network, personal computer, and platform operating systems, including Web platforms, and Enterprise cloud applications;
• Extensive knowledge of data integration, APIs, and cloud-based services (e.g., Azure, AWS);
• Experience with Microsoft Power Platform (Power Apps, Power Automate, Power BI), SharePoint, and Dynamics 365;
• Skilled in Agile project management, user-centered design, and iterative development;
• Knowledge of permitting and asset management systems such as Infor/Hansen;
• Technical knowledge of current systems software, protocols, and standards, including firewalls and Active Directory;
• Knowledge of applicable data privacy practices and laws;
• Skilled in implementing enterprise content management systems, imaging, and document management systems;
• Adept at reading, writing, and interpreting technical documentation and procedure manuals;
• Highly self-motivated, directed, and detail-oriented;
• Hands-on software and hardware troubleshooting;
• Strong interpersonal and vocal communication skills;
• Ability to manage, direct, motivate, and build a cohesive team;
• Ability to manage staff in a collaborative environment, following Stafford County values;
• Ability to manage and lead an applications team in a multi-site enterprise environment;
• Ability to effectively prioritize and execute tasks in a high-pressure environment;
• Ability to establish and maintain effective working relationships with coworkers, superiors, other departments, outside agencies, and vendors.

Education and Experience

A combination of education and experience equivalent to a bachelor's degree in computer science or related field, and 5 to 7 years of progressively responsible experience in computer operations, systems analysis and applications, including at least 2 to 3 years of supervisory or lead experience. Knowledge of local government service management practices and procedures is desirable.

Experience with implementing Enterprise Resource Planning (ERP) systems is highly desired.

Salary : $101,525 - $139,610