What are the responsibilities and job description for the Insurance Customer Experience Professional position at StaffMyAgency LLC?
As a key member of our team, you will be responsible for establishing strong customer relationships and providing exceptional customer service as an Insurance Customer Service Representative. Your responsibilities will include responding to customer inquiries, educating customers about insurance options, and maintaining a high level of productivity and accuracy.
Key Responsibilities:
Requirements
To succeed in this role, you must possess excellent communication and interpersonal skills, be self-motivated, and able to work in a team environment. You should also be detail-oriented, proactive in problem-solving, and dedicated to customer service. A Property & Casualty license and Life and Health license are also required, and you must be willing to obtain them.
Key Responsibilities:
- Respond to customer inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
- Educate customers about insurance options using a customer-focused, needs-based review process
- Maintain a high level of productivity and accuracy in all tasks
Requirements
To succeed in this role, you must possess excellent communication and interpersonal skills, be self-motivated, and able to work in a team environment. You should also be detail-oriented, proactive in problem-solving, and dedicated to customer service. A Property & Casualty license and Life and Health license are also required, and you must be willing to obtain them.
